Summary
Overview
Work History
Education
Skills
Work Availability
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Patrick Roy

Dundalk,MD

Summary

Experienced Store Manager with over 40 years of experience in retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Focused on smoothly overseeing financial, personnel and operational facets. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

36
36
years of professional experience

Work History

Store Manger

Rite Aid Store Manager
Severna Park, MD
09.2016 - Current
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked withRegional management to resolve new market entry problems, improve operations and provide exceptional customer service.
  • Monitored social media and online sources for industry trends.
  • Developed team communications and information for District meetings.
  • Worked with new front end and pharmacy customers to understand requirements and provide exceptional service.
  • Received training and certification from corporate leadership to represent brand, explain technical functions of mobile devices and guide product selection by customers.
  • Supervised 15 salaried managers and up to 400 hourly associates s in providing excellent customer service and operational responsibilities.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10%.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Owner Manager

Pat’s of Milo
Milo , Maine
05.2015 - 08.2019
  • Maintained high standards of quality through continuous reviews of products and service.
  • Hired, trained and motivated staff to achieve business objectives and exceed expectations.
  • Improved profitability by streamlining costs and optimizing prices.
  • Sourced vendors and negotiated fair contracts for supplies.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed large budgets, collaborating with other departments to eliminate redundancies.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Trained and developed team members to build human capital.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Established foundational processes for business operations.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Prepared annual budgets with controls to prevent overages.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Store Manager

Target Department Stores
Pikesville, MD
06.1987 - 08.2014
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Analyzed and interpreted store trends with excel to facilitate planning.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 10 %.
  • Oversaw, trained and encouraged 300 associates and 15 salaried managers promoting culture of efficiency and performance.
  • Created work schedules according to sales volume and number of employees.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Proactively identified performance gaps among leaders and implemented process improvements to enhance development.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Rotated stock to ensure optimum appeal and minimize shrinkage.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Directed construction of product displays on new store opening schedules following corporate planograms, promotions and seasonal trends.
  • Analyzed and settled multi-faceted issues impacting executive leadership and business outcomes across 12 locations.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.

Education

Graduated - Business Administration and Management

Waterville Senior High School
Waterville, ME

Leadership Development - undefined

Cornell University
Ithaca, NY

Skills

Store managementundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Store Manger

Rite Aid Store Manager
09.2016 - Current

Owner Manager

Pat’s of Milo
05.2015 - 08.2019

Store Manager

Target Department Stores
06.1987 - 08.2014

Graduated - Business Administration and Management

Waterville Senior High School

Leadership Development - undefined

Cornell University

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Patrick Roy