Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Satterfield

Round Rock

Summary

Dynamic and dedicated professional with a strong background in customer service and team collaboration at Cinemark Theaters. Proven ability to enhance guest satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining cleanliness, contributing to a positive dining experience while training new staff to uphold service standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Counter Server

Cinemark Theaters
12.2024 - Current

casher bartender or prety much wherever they need me

  • Managed multiple tasks in high-volume environment.
  • Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
  • Processed cash, debit and credit card payments.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
  • Collaborated with team members to maintain cleanliness and organization of the dining area.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Trained new employees on procedures, ensuring consistency in service quality across the team.
  • Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
  • Rotated food items and discarded expired items to keep food inventory fresh.
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Provided personalized recommendations to help guests make informed dining decisions based on their preferences or dietary restrictions.
  • Actively participated in team meetings, contributing ideas for improving overall guest experiences.
  • Engaged in suggestive selling and other sales techniques.

Assistant Manager

Subway
07.2024 - 11.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Team Member

Cinemark Theaters
01.2024 - 05.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Hill Country High School
Kerrville, TX
04-2018

Skills

  • Team player
  • Effective communication
  • Excellent work ethic
  • Cleaning and sanitization
  • Food preparation
  • Customer service
  • Greeting customers
  • Cash handling
  • Accuracy and efficiency
  • Kitchen support
  • Inventory management

Certification

  • Certified , food handlers, cinemark - 3/19/26
  • Certified , tabc, [cinemark] - 5/2/26

Timeline

Counter Server

Cinemark Theaters
12.2024 - Current

Assistant Manager

Subway
07.2024 - 11.2024

Team Member

Cinemark Theaters
01.2024 - 05.2024

Hill Country High School