Patrick S. Cde Vaca Jr.
Santa Fe
Summary
Seeking a Professional: full time, long term position that will allow for professional advancement while using my professional experience(s).
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Tow Truck Operator
Anaya's / Bob's Towing
Santa Fe
05.2011 - Current
- Access on accident clean up
- Recovering of vehicles
- Access on Semi Tow's
- Picking up on Police calls of all agency
- Assisting with Dispatching
- Operated tow trucks to assist stranded motorists and transport vehicles safely.
- Communicated effectively with dispatch and customers for service coordination.
- Managed equipment maintenance to ensure optimal functionality of towing vehicles.
- Responded promptly to emergency calls for roadside assistance and vehicle recovery.
- Assisted in training new operators on company policies and safe towing practices.
- Documented towing services and completed accurate reports for each job performed.
- Loaded vehicles onto flatbeds or dollies in accordance with safety procedures.
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Inspected tow truck and related equipment for safety and operational efficiency.
- Assisted customers with jumpstarts, tire changes, fuel delivery, lockouts and winch outs.
- Maintained records of service calls and completed work orders.
Lost Prevention Officers
Christus St Vincent's Hospital
Santa Fe
03.2011 - Current
- Secure on site and off site of buildings
- Keep the facility safe for staff, patients and visitors
- Conduct fire drills for the safety officer
- Patrol parking lots of the facility's
- Reviewing camera system
- Assisting staff with badge access
- Daily use of the radio
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Valet Attendant
Michael's Valet
Santa Fe
01.2011 - 03.2011
- Parking and retrieving of customers vehicles
- Parked and retrieved vehicles efficiently in busy settings while ensuring safety.
- Managed vehicle keys using a secure key management system to prevent loss.
- Collaborated with team members to streamline vehicle flow during peak hours.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
IT Assistant
Legislative Building Services
Santa Fe
01.2009 - 02.2011
- Assist in installation of computer's
- Trouble Shooting network problems
- Assisting staff with log-in issues
- Provided technical support to staff across various departments.
- Assisted in maintaining and troubleshooting office equipment and software.
- Supported the setup and configuration of new computer systems and devices.
- Managed inventory of IT supplies and equipment for legislative functions.
- Assisted users with basic computer operation skills such as Microsoft Office Suite usage.
- Resolved printer, scanner, fax machine related problems.
- Installed new software applications and troubleshot existing software issues.
Detention Officer
Santa Fe County Detention Facility
Santa Fe
08.2009 - 01.2011
- Escort Inmate to from their cells.
- Work the control centers.
- Assist with the intact of inmates enter the facility
- Keep the core door clear as staff are escorting the inmates to the cells
- Monitor inmates in their pods
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks to maintain safety within the detention environment.
- Monitored surveillance systems to detect and respond to unusual behavior promptly.
- Escorted inmates from one area of the detention center to another safely and securely.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
ComTech 2
Comcast Cable
Santa Fe
06.2007 - 07.2009
- Installation of cable @ internet services
- Trouble shooting TV and internet issues on customer's computer's and TV's
- Customer service skills
- Setup of customer home networking on multiple computers
- Able to multitask in a fast pace environment and achieve goal on deadline or if not before
Apprentice
A Sound Look
Santa Fe
01.2007 - 06.2007
- Pre wire of home theater systems
- Trouble shooting alarm systems
- Set up home windows media center for high end homes
- Customer service skills
- Trouble shooting network systems
- Assisted in daily audio-visual equipment setup and testing.
- Used strong verbal and written communication skills to convey messages to others.
- Helped operators align, move and adjust equipment and materials.
Sales
Sear’s
Santa Fe
06.2006 - 11.2006
- Customer service skills
- Register work
- Working in a fast pace environment
- Being able to multi task with short deadlines
Aztec Home Schooling
Santa Fe
12.2006
Education
High school or equivalent -
Aztec Home Schooling
Santa Fe, N.MSkills
- Troubleshooting
- Networking
- People Skills
- Adaptability
- Willingness to Learn
- Safety inspections
- Dispatch coordination
- Emergency response
- Equipment maintenance
- Customer service
- Problem resolution
- Time management
- Team collaboration
- Conflict de-escalation
- Report documentation
- Effective communication
- Attention to detail
- Training new staff
- Route navigation
- Accident scene management
- Heavy equipment operation
- Documentation skills
References
- Mark Guillan, Legislative Building Services, IT Supervisor, (505) 231-6217
- Robert Anaya, Anaya’s / Bob's Towing, Industrial Road, Santa Fe, NM, (505) 471-2661
- James Ortiz, Legislative Building Services, 505-699-1212
Timeline
Tow Truck Operator
Anaya's / Bob's Towing
05.2011 - Current
Lost Prevention Officers
Christus St Vincent's Hospital
03.2011 - Current
Valet Attendant
Michael's Valet
01.2011 - 03.2011
Detention Officer
Santa Fe County Detention Facility
08.2009 - 01.2011
IT Assistant
Legislative Building Services
01.2009 - 02.2011
ComTech 2
Comcast Cable
06.2007 - 07.2009
Apprentice
A Sound Look
01.2007 - 06.2007
Aztec Home Schooling
12.2006
Sales
Sear’s
06.2006 - 11.2006
High school or equivalent -
Aztec Home Schooling