Patrick S. Chen
Summary
Returning from living overseas in Taiwan, I am seeking stable employment at a company looking for a Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
11
11
years of professional experience
Work History
Customer Service/ Warehouse Lead
Team Alliance Logistics
09.2022 - 07.2023
- Provide trucking and storage quotes for clients
- Arrange trucking and storage for incoming clientele shipments from various ports
- Log client shipment information, rates, storage location and payment information using excel spreadsheets and in-house system
- Load/Unload shipments for storage at facility using sit down forklift and pallet jacks (not certified)
- Log inventory counts and location into in house system
- Maintain regular inventory counts
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Warehouse
Together We Rise
08.2021 - 02.2022
- Organize Warehouse, maintain clean working environment
- Organize daily order sheets for picking/packing
- Pick/pack orders
- Print labels for all outgoing orders and products
- Load and unload vehicles as well as maintain work vehicles
- Weekly inventory counts
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed household errands and other essential duties.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Production / Warehouse Lead
Aluminate
08.2020 - 02.2021
- Operate/maintain CNC machinery
- Maintain cleanliness in warehouse environment
- Quality check products prior to shipping
- Ensure orders are shipped in a timely and organized fashion
- Utilized forklift to move inventory items.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
Purchasing Management / Inventory Management
J-Good-In Inc
12.2016 - 03.2020
- Work with multiple vendors to ensure constant inventory flow
- Planned receiving schedule with warehouse locations
- Relay information regarding inventory shipments to various departments
- Created vendor purchase/invoice orders using Netsuite
- Data entry
- Trained newly hired employees
- Implemented procedures for tracking material costs, labor costs, overhead expenses. associated with purchased products.
- Provided input into the development of annual operating budgets related to purchasing activities.
- Cultivated new vendor relationships using dynamic communication and negotiation skills.
- Resolved any invoice discrepancies with vendors on a timely basis.
- Conducted market research to identify potential new suppliers and products.
Customer Service / Data Entry
TC Sportline
10.2015 - 11.2016
- Answer customer phone calls and emails
- Assist with any technical questions about products
- Assist walk-in customers
- Create eBay listings for new products via SixBit
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conducted regular follow-up calls with customers after resolving their issues.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Purchasing / Warehouse Management
Jewel Scent
11.2013 - 03.2015
- Work with multiple vendors to ensure constant inventory flow
- Planned receiving schedule with warehouse locations
- Relay information regarding inventory shipments to various departments
- Implemented use of Netsuite software & current inventory system
- Created vendor purchase/invoice orders using Acumatica & Netsuite
- Managed launch of promotions and sales for website
- Data entry
- Trained newly hired employees
- Unload inventory using pallet jacks/sit down forklifts (not certified)
- Weekly inventory counts
- Picking & packing using RF scanners
- Driving to multiple manufacturer locations to pick up stock
- Labeling stock
- Storing stock in proper bins and locations
- Delegate tasks to team of 10 to ensure optimal productivity
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Prepared periodic reports detailing purchase activity as requested by management.
- Negotiated, renegotiated and administered contracts with suppliers and vendors.
Warehouse supervisor
Cargo Solutions International
03.2013 - 09.2013
- Inventory control
- Loading vehicles onto containers for export overseas
- Assist customers with any request they may have for shipments
- Work with various departments in the company to ensure minimal operational errors
- Delegate tasks to team 3 members for optimal productivity
Customer Service / Wholesale
4CarOption
02.2012 - 03.2013
- Assist with technical problems customer(s) may encounter
- Answer e-mails in a timely fashion
- Answer high volume of customer calls
- Provide tracking for customer shipments
- Take phone orders for customers and create purchase orders via in house system
- Cold call potential wholesale clients
- Sales processing for wholesale customers
- Processed returns, exchanges, and refunds according to company policies.
- Provided detailed information about products and services to customers, enhancing their understanding and engagement.
- Utilized computer systems such as Microsoft Office Suite for data entry purposes.
- Developed relationships with customers through friendly interactions over the phone.
- Supported sales team members to drive growth and development.
- Maintained current knowledge of company products, services, and processes.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted team members with difficult calls or queries when required.
Education
Diploma -
Del Paso High School
01.2005
Mt. San Antonio College
Rio Hondo College
Skills
- Microsoft Word
- Excel
- Ten-Key
- 70 WPM
- Warehouse functions
- Shipping and receiving
- Stock control
- Order picking
- Problem-solving
- Client Support
- Effective Communication
Languages
- English
- Mandarin Chinese
Timeline
Customer Service/ Warehouse Lead
Team Alliance Logistics
09.2022 - 07.2023
Warehouse
Together We Rise
08.2021 - 02.2022
Production / Warehouse Lead
Aluminate
08.2020 - 02.2021
Purchasing Management / Inventory Management
J-Good-In Inc
12.2016 - 03.2020
Customer Service / Data Entry
TC Sportline
10.2015 - 11.2016
Purchasing / Warehouse Management
Jewel Scent
11.2013 - 03.2015
Warehouse supervisor
Cargo Solutions International
03.2013 - 09.2013
Customer Service / Wholesale
4CarOption
02.2012 - 03.2013
Diploma -
Del Paso High School
Mt. San Antonio College
Rio Hondo College
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