Patrick A. Sellers
Batavia,Ohio
Summary
To secure an entry level position in a stable, growing environment, and opportunity to gain a high
level of hands-on experience with an employer, who believes in their product.
Overview
5
5
years of professional experience
Work History
Help Desk Agent
Insight Global/WebHelp
Cincinnati, OH
04.2021 - 01.2023
- Accept inbound requests via phone, chat, email and ticket queues
- Record and process incidents and service requests according to process specifications
- Communicate with users to understand issues and provide known solutions
- Document and resolve incidents according to process specifications
- Forward incidents which cannot be resolved to downstream support groups
- Initiate escalations according to process specifications
- Work collaboratively supporting team via Skype/Lync
- Assist with training and supporting fellow agents.
- Identified and solved technical issues using variety of diagnostic tools and tactics
- Used ticketing systems to manage and process support actions and requests
Air Capacity Sales Coordinator
Manpower, Deutsche Post DHL Group, 236
Erlanger, KY
05.2019 - 11.2020
- Work directly with Network Control, Linehaul Planning, Capacity Planning, and ULD Management at the CVG Hub with a focus on Hub connectivity
- Coordinate ACS shipments at the US Hub operational activities to ensure safe, timely, and cost-effective processing of shipments.
- Direct and ensure compliance with established DHL corporate, hub, gateway, or terminal warehouse Hub/Gateway, and airline policies, procedures, and standards in accordance with government regulations.
- Communicate to the customer in an effective and concise manner the condition of their freight during its transit.
Repair Dispatch Coordinator
PrideStaff, INA Towing Network
Florence, KY
09.2018 - 03.2019
- Provide excellent customer service while speaking with customers and vendors, in accordance with training
- Dispatch tire, mechanical and towing service to vendors
- Resolve on-demand customer requests and provide customers with product and service information
- Communicate clear expectations of costs and estimated time of arrival
- Follow up with customers in a timely manner to keep them informed.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Resolved problems, improved operations and provided exceptional service
Ocean Export Operations Specialist
BDP International, Inc
Erlanger, KY
01.2018 - 07.2018
- To be a resource, responsible to coordinate export trafficking functions, data entry, and document distribution duties associated with customer export shipments
- Order Processing: Receive documents and initiate logging process, confirm data received is in compliance with all US Custom requirements, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery, and finalize billing and distribute documents as required.
Education
High School Diploma -
Boone County High School
Florence, KYJUNE 2006
Skills
- Typing, Microsoft Office Word, Excel, Critical Thinking, Customer Service, Call Center, Clerical, Self-motivated, flexible, Oral and written communications skills
Timeline
Help Desk Agent
Insight Global/WebHelp
04.2021 - 01.2023
Air Capacity Sales Coordinator
Manpower, Deutsche Post DHL Group, 236
05.2019 - 11.2020
Repair Dispatch Coordinator
PrideStaff, INA Towing Network
09.2018 - 03.2019
Ocean Export Operations Specialist
BDP International, Inc
01.2018 - 07.2018
High School Diploma -
Boone County High School
Similar Profiles
Linardo ThorneLinardo Thorne
Senior Project Manager (Environmental Coordinator) at Insight Global (Contract With FM Global)Senior Project Manager (Environmental Coordinator) at Insight Global (Contract With FM Global)
Diana HallDiana Hall
Project Specialist at Insight Global / First Citizens BankProject Specialist at Insight Global / First Citizens Bank
Tiffany EndlerTiffany Endler
Sr. Application Support Analyst at Insight GlobalSr. Application Support Analyst at Insight Global
Erin GrossErin Gross
Customer Service Representative at Rotech HealthcareCustomer Service Representative at Rotech Healthcare
James NeffJames Neff
Bartender Shift Manager at Nicholsons TavernBartender Shift Manager at Nicholsons Tavern