PATRICK SHAH
Hudson,NH
Summary
Dynamic Metrology Administrator with 5 years of experience in calibration and project management, notably at Alcami. Excelled in customer service and administrative roles, enhancing efficiency and customer satisfaction. Proficient in Microsoft Office and database management, demonstrating exceptional organizational skills and a commitment to precision and excellence in all projects undertaken.
Overview
9
9
years of professional experience
Work History
Calibration Technician II
Alcami
04.2024 - Current
- Assessed instrumentation and equipment for conformance with established calibration standards.
- Established effective working relationships with customers by providing excellent customer service and support throughout the calibration process.
- Checked and verified calibration data sheets for technical accuracy based on specifications and approved procedures.
- Work with customers to schedule calibrations and ensure they are done accurately in a timely manner.
- Notified customers of calibration statuses and issues.
- Diagnosed, repaired, and calibrated temperature, pressure, Humidity, CO2, Flow, weight, pH and conductivity devices.
- Maintain calibration database and ensure information is accurately documented.
- Followed protocol for calibration and regular maintenance of field equipment for proper functionality and longevity.
- Determined out-of-tolerance conditions for measurement and test equipment and calibration standards.
Metrology Administrator
Alcami
07.2019 - 04.2024
- Review customers' project requirements and coordinate between Field Team and customer
- Scheduling and delegation of Field Service projects and Field project calendar maintenance
- Project staging; up to and including staging Field equipment for Field projects
- Perform equipment and instrumentation calibration, while adhering to work instructions
- Collaborate with fellow technicians and customers to ensure that customer equipment is calibrated on time and properly
- Process Field Calibration certificates through Metrology Databases
- Review Field Calibration certificates, letters, and other Metrology documents for accuracy
- Effectively communicate with Metrology and Field Customers to obtain important information for projects
- Metrology and Field data entry and Database Maintenance
- Handle Metrology and Field customer calls and correspondences
- Maintain organization, improve efficiency and retrieval of Metrology and Field Services information
- General administrative duties which include data entry, copy, fax, scan and file documents
- Schedule and prepare documents for weekly meetings
- Reconcile Field customer spreadsheets for billing purposes
- Established effective working relationships with customers by providing excellent customer service and support throughout the calibration process
- Calibrated devices by comparing measurements of pressure, temperature, humidity and other environmental conditions to known standards
- Wrote and submitted reports about results of calibration tests.
- Maintained personnel records and updated internal databases to support document management.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Metrology Intern
Masy BioServices
01.2019 - 07.2019
- Assisted in multiple different areas of the Lab
- Performed calibrations on V2000's
- Assisted Head Administrator in Administrative Duties.
Groundskeeper/Maintenance
Nashua Country Club
09.2015 - 01.2019
- Cutting grass and maintaining a golf course.
Education
Bachelors in Business/ Organizational Leadership -
SNHU
Manchester, NH05.2019
Skills
- Laboratory experience (5 years)
- Project management (4 years)
- Calibration (5 years)
- Administrative experience (5 years)
- Customer Service (5 years)
- Maximo (5 years)
- MetCal (3 years)
- Field Service (4 years)
- Databases (5 years)
- Asset management (5 years)
- Digital asset management (5 years)
- Renovo Live Database (3 years)
- Organizational skills (5 years)
- Microsoft Office (8 years)
- Record preparation (5 years)
- Scheduling (5 years)
Assessments
References available upon request
Timeline
Calibration Technician II
Alcami
04.2024 - Current
Metrology Administrator
Alcami
07.2019 - 04.2024
Metrology Intern
Masy BioServices
01.2019 - 07.2019
Groundskeeper/Maintenance
Nashua Country Club
09.2015 - 01.2019
Bachelors in Business/ Organizational Leadership -
SNHU
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