Patrick Shanahan
South Yarmouth,MA
Summary
Accomplished Parts Department Manager with a proven track record at Cape and Islands Kia, enhancing operational efficiency and customer satisfaction. Expert in inventory auditing and fostering customer relations, I've significantly reduced expenses and improved inventory management systems. My leadership has directly resulted in streamlined operations and strengthened vendor and client relationships.
Overview
19
19
years of professional experience
Work History
Parts Department Manager
Cape and Islands Kia
11.2020 - 07.2024
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
Parts Manager
Hyannis Honda Bodyshop
12.2011 - 11.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Ordered parts for customers, repair shops
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Counter Sales Manager
Robinsons Supply
11.2005 - 12.2011
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Achieved significant reductions in wait time at counters through efficient organization and prioritization of tasks based on urgency.
- Managed daily cash transactions accurately, ensuring proper accounting of sales revenues generated during shift hours.
- Enhanced store''s visual appeal, organizing product displays for easy navigation and better customer experience.
- Strengthened relationships with clients through excellent communication skills and personalized service.
Education
High School Diploma -
Lexington High School
Lexington, MA06.1983
Skills
- Warehouse Operations
- Purchasing strategies
- Forecasting abilities
- Lean principles
- Ordering parts
- Customer Service
- Improving customer satisfaction
- Customer Relations
- Invoice Processing
- Operations Management
- Inventory Restocking
- Logistics Planning
- Supply Chain Coordination
- Inventory Auditing
Timeline
Parts Department Manager
Cape and Islands Kia
11.2020 - 07.2024
Parts Manager
Hyannis Honda Bodyshop
12.2011 - 11.2020
Counter Sales Manager
Robinsons Supply
11.2005 - 12.2011
High School Diploma -
Lexington High School
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