Patrick Shane Wilson
Summary
Qualified Bar Manager with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
20
20
years of professional experience
Work History
Bartender
Skyline Restaurant
05.2024 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bar Manager
Revolutions
03.2023 - 01.2024
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
- Evaluated sales data to identify patterns, informing future marketing strategies and promotional efforts that targeted specific customer groups.
Bar Manager
Mardi Gras
03.2020 - 03.2023
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Coordinated themed nights attracting different demographics expanding overall clientele.
Automated Logistics Specialist
MA National Guard
09.2009 - 09.2022
- Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports
- Established and maintained automated and manual accounting records, posted receipts and turn-ins, and performed dues-ins and dues-outs accounting
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents
- Unload, unpacked, visually inspect, count, segregate, palletize and store incoming supplies and equipment
- Operated materials handling equipment (MHE)
- Performed Standard Army Maintenance System Enhanced (SAMS-E) duties
- Reviewed and verified quantities received against bills of lading, contracts, purchase requests and shipping documents.
- Ensured regulatory compliance in warehousing operations by adhering to safety protocols, proper labeling, and documentation procedures.
Bartender/Bar Manager
Ruby Tuesdays
07.2017 - 03.2020
- Recruited, interviewed, hired and trained new bar staff employees
- Handled customer complaints
- Advertised the daily, weekly and monthly promotions of the bar
- Ensured staff is following all current food control and safety regulations
- Created employee schedules based on expected customer numbers
- Verified identification and age requirements of customers
- Mixed traditional and creative cocktails
- Opened and maintain tabs throughout the shift
- Build a rapport with regular customers to create a positive atmosphere
- Made suggestions based on customer tastes and preferences
- Helped patrons select food and beverages by presenting menu; offering cocktails and aperitif suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Maintained a fun and friendly atmosphere to ensure a welcoming atmosphere while providing excellent customer service
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Bartender
The Ninety Nine Restaurant
11.2015 - 03.2020
- Verified identification and age requirements of customers
- Mixed traditional and creative cocktails
- Opened and maintain tabs throughout the shift
- Build a rapport with regular customers to create a positive atmosphere
- Made suggestions based on customer tastes and preferences
- Helped patrons select food and beverages by presenting menu; offering cocktails and aperitif suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
- Maintained a fun and friendly atmosphere to ensure a welcoming atmosphere while providing excellent customer service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Westfield Technician
Weedman Lawn Care
04.2015 - 11.2017
- Maintained/ managed Westfield accounts
- Applied fertilizer, treating weeds and performing other professional applications
- Interacted with customers and ensuring top-of-the-line service
- Accurately measuring lawns, providing lawn care quotes
- Completing lawn analyses and making service recommendations
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education/Incentives Manager
MA National Guard
01.2012 - 01.2013
- Managed accounts for Massachusetts Army National Soldiers in regards to education benefits
- Up Kept the rules and regulations set by the Army National Guard for education benefit and incentive approvals and audits
- Oversaw payments from the automated system to ensure soldier's benefits were paid
- Accomplished multiple tasks within established timeframes.
Store Manager
GameCrazy
07.2007 - 04.2009
- Responsible for overseeing media inventory and stocking
- Responsible for preparing and reconciling deposit slips and bank deposits
- Administered staff scheduling and sought opportunity to maximize sales
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
Store Manager
Movie Gallery
05.2005 - 05.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Education
Automated Logistics Program -
US National Guard
Fort Lee, VA01.2010
High School Diploma -
Santa Fe South High School
Oklahoma City, Ok01.2004
Skills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Strong multitasking
- Highly reliable
- Customer service
- Team player attitude
- Responsible alcohol service
- Hospitality service expertise
- Professional appearance
- Suggestive selling
Timeline
Bartender
Skyline Restaurant
05.2024 - 02.2025
Bar Manager
Revolutions
03.2023 - 01.2024
Bar Manager
Mardi Gras
03.2020 - 03.2023
Bartender/Bar Manager
Ruby Tuesdays
07.2017 - 03.2020
Server/Bartender
The Ninety Nine Restaurant
11.2015 - 03.2020
Westfield Technician
Weedman Lawn Care
04.2015 - 11.2017
Education/Incentives Manager
MA National Guard
01.2012 - 01.2013
Automated Logistics Specialist
MA National Guard
09.2009 - 09.2022
Store Manager
GameCrazy
07.2007 - 04.2009
Store Manager
Movie Gallery
05.2005 - 05.2006
Automated Logistics Program -
US National Guard
High School Diploma -
Santa Fe South High School
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