Patrick Shanks
White Plains,MD
Summary
Accomplished Administration Support Specialist with a proven track record at Lockheed Martin RMS, enhancing customer satisfaction and streamlining operations for growth. Skilled in project planning and expert problem-solving, I have effectively managed resources and fostered key relationships, driving efficiency and quality assurance across functions.
Overview
15
15
years of professional experience
Work History
Administration Support Specialist
Lockheed Martin RMS
02.2009 - 06.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Built and managed relationships with key clients and partners to drive growth.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Managed budgets effectively, consistently staying within financial constraints while maximizing resource allocation for optimal results.
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Education
High School Diploma -
O'Fallon Technical High School
St Louis, MO05.1981
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in [Software]
- Supply Management
- Emergency Response
- Expert in [Software]
- Project Planning
- Logistics Coordination
- Audit reporting
- Improvement plan knowledge
Timeline
Administration Support Specialist
Lockheed Martin RMS
02.2009 - 06.2024
High School Diploma -
O'Fallon Technical High School
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