Patrick Shaver
Manager/Cook
Billings,MT
Summary
Adept at operational efficiency and fostering teamwork, I significantly enhanced productivity and customer satisfaction at Auto Max Car Sales. Leveraging skills in mentoring, quality assurance, and creative solutions, I led teams to exceed client expectations, achieving a notable increase in project completion rates without compromising on service quality.
Overview
7
7
years of professional experience
Work History
Detailer Manager
Auto Max Car Sales
- Collaborated with sales teams to provide accurate estimates and ensure client expectations were met or exceeded.
- Established safety protocols to minimize workplace accidents while handling various chemicals and equipment used in detailing processes.
- Optimized inventory management systems to reduce waste and improve cost-efficiency within the department.
- Managed scheduling and workflow, ensuring timely completion of all detailing projects.
- Consistently met deadlines by effectively delegating tasks among team members based on their strengths and availability.
- Developed and conducted regular training sessions for staff on new techniques, materials, and equipment.
- Assisted in recruiting top talent by conducting interviews and selecting highly skilled candidates for open positions.
- Created performance metrics for detailers, promoting professional growth and improving overall productivity.
- Supported company growth initiatives by actively participating in promotional events or collaborating on marketing campaigns aimed at attracting new clients.
- Contributed to the development of a strong company culture by actively participating in team-building activities and maintaining open lines of communication with colleagues across all departments.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
Manager
Hokkidao Ramen & Sushi
05.2020 - Current
- Managed team to enhance productivity.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Shift Leader
Bullman's Wood Fire Pizza
01.2018 - 02.2020
- Billings MTTrained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Developed training program for new employees, speeding up their integration into team.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Increased sales with introduction of promotional strategies that attracted more customers.
Car Salesperson
Ride Time Auto Sales
05.2006 - 05.2013
- Green6Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
D H. Conley
Greenville, NC05.2010
Skills
- Operational efficiency
- Deadline management
- Creative solutions
- Workload management
- Mentoring and coaching
- Sales support
- Marketing support
- Detail orientation
- Training and mentoring
- Team management
- Team building
- Shop management
- Retail operations
- Quality assurance
- Partnership development
- Physical endurance
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Reliability
- Verbal and written communication
- Decision-making
- Relationship building
- Customer relations
- Scheduling and coordinating
- Self motivation
- Hiring and training
- Employee training
- Recruitment and hiring
- Professionalism
- Good judgment
- Staff management
- Task delegation
- Sales strategy
References
Richard Williams 252-327-1111
Timeline
Manager
Hokkidao Ramen & Sushi
05.2020 - Current
Shift Leader
Bullman's Wood Fire Pizza
01.2018 - 02.2020
Car Salesperson
Ride Time Auto Sales
05.2006 - 05.2013
Detailer Manager
Auto Max Car Sales
High School Diploma -
D H. Conley
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