Patrick Shears
San Antonio,Tx
Summary
Accomplished Store Manager with a proven track record at Glass America, enhancing customer satisfaction and streamlining inventory control. Expert in Autel Calibrations and adept at fostering positive team dynamics. Achieved significant improvements in operational efficiency and customer relations through effective problem-solving and leadership skills.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Store Manager
Glass America
02.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reported issues to higher management with great detail.
- Helped open new locations in different markets
- Trained on Autel Calibrations
ISR
Glass America
02.2020 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Warehouse Worker/Driver, Warehouse Orders
PGW Auto Glass
08.2016 - 02.2020
- Organized products for efficient warehouse operations.
- Improved workflow by maintaining organized storage areas.
- Coordinated shipments to ensure timely delivery.
- Unloaded and sorted incoming goods for streamlined inventory management.
- Prepared orders for shipment, ensuring accuracy and timeliness.
- Operated forklift and other machinery to move large goods safely.
- Assisted in tracking inventory levels to prevent shortages.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Delivered packages on time, ensuring customer satisfaction.
- Maintained vehicle cleanliness and functionality, enhancing operational efficiency.
- Planned routes to optimize fuel usage and reduce travel time.
- Completed deliveries to meet company timelines.
- Adapted to last-minute changes in delivery instructions, ensuring task completion.
- Enhanced delivery efficiency by utilizing GPS technology effectively.
- Ensured compliance with traffic regulations to maintain safety in all operations.
- Monitored weather conditions to adjust driving strategies for safety.
- Reported mechanical issues promptly to prevent vehicle downtime.
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
Education
High School Diploma -
East Central High School
San Antonio, TX05-2002
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Training and mentoring
- Team leadership
- Inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Payroll management
- Inventory oversight
- Vendor management
- Employee terminations
- Autel Trained for vehicle Calibrations
Timeline
Store Manager
Glass America
02.2023 - Current
ISR
Glass America
02.2020 - 02.2023
Warehouse Worker/Driver, Warehouse Orders
PGW Auto Glass
08.2016 - 02.2020
High School Diploma -
East Central High School
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