Patrick Sherwood
Dayton
Summary
Detail-oriented professional with extensive experience in quality assurance and technical support. Skilled in conducting thorough testing and collaborating with engineering teams to address product defects. Aiming to leverage expertise in root cause analysis to drive continuous improvement and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Quality Assurance Engineer
Packsize
Cartersville
11.2016 - 04.2026
- Conducted thorough testing on packaging machinery for quality assurance.
- Collaborated with engineering teams to identify and resolve product defects.
- Monitored defect resolution activities to ensure that issues are addressed promptly and effectively.
- Participated in root cause analysis to address quality issues in production.
- Documented testing results and communicated findings to stakeholders.
- Analyzed customer feedback to identify areas of improvement in product quality.
- Provided technical guidance to junior quality assurance engineers.
- Assisted in training new staff on quality assurance processes and tools.
- Provided training sessions for new members of the Quality Assurance team on best practices and tools used in QA testing.
Field Engineer
Packsize
Cartersville
06.2014 - 10.2016
- Provided technical support and troubleshooting for equipment issues.
- Provided technical support to customers via phone, email, and onsite visits.
- Trained clients on proper operation of packaging systems and software.
- Installed and maintained packaging machinery at customer locations.
- Documented site visits and service reports for ongoing customer support.
- Managed inventory of tools, equipment, and supplies required for field operations.
Field Service Technician
Robatech
Alpharetta
2012 - 03.2014
- Diagnosed and repaired equipment issues on-site to ensure operational efficiency.
- Provided technical support during equipment setup and operation to enhance user experience.
- Trained clients on equipment usage and safety protocols to promote safe handling practices.
- Installed and maintained adhesive application systems, ensuring optimal performance for manufacturing clients.
- Disassembled defective machines for repair or replacement of parts.
Sr. Field Service Engineer
Bell & Howell
Mooresville
04.2002 - 05.2012
- Diagnosed technical issues in high-speed production mailing systems, ensuring minimal downtime for clients.
- Performed on-site repairs and maintenance of equipment in diverse environments.
- Performed preventive maintenance on a variety of systems including hardware, software and networking components.
- Performed technical functions on electrical systems to support engineers, including setup, operation, maintenance, calibration, and troubleshooting.
- Resolved escalated customer complaints, enhancing customer satisfaction and retention.
- Stayed up-to-date with latest technology trends related to assigned areas of expertise.
- Developed technical documentation such as installation instructions and user manuals.
Education
Some College (No Degree) - Business Administration
Dutchess Community College
Poughkeepsie, NYSkills
- Quality assurance
- Defect analysis
- Root cause analysis
- Technical documentation
- Equipment maintenance
- Customer relationship management
Timeline
Quality Assurance Engineer
Packsize
11.2016 - 04.2026
Field Engineer
Packsize
06.2014 - 10.2016
Sr. Field Service Engineer
Bell & Howell
04.2002 - 05.2012
Field Service Technician
Robatech
2012 - 03.2014
Some College (No Degree) - Business Administration
Dutchess Community College