Patrick Sibiga

Service Technician

Mettler Toledo

Baltimore, MD

08.1998 - Current

Install, Inspect, and Calibrate various scales
Travel Daily to Customer Sites
Plan and coordinate and resolve customers complaints concerned with weighing issues
Maintain records of performance reports for future reference
Review performance reports and documentation from customers and field engineers and inspect malfunctioning or damaged products to determine problem
Responded quickly to emergency calls from clients needing immediate assistance.
Resolved software-related issues by troubleshooting programs and applications.
Provided training on the safe usage of equipment when needed.
Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
Identified potential problems during routine inspections in order to prevent future breakdowns.
Kept records of parts and equipment used in projects to update inventory.
Installed new components or replaced defective parts to restore functionality.
Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Calibrated instruments to maintain accuracy within specified tolerances.
Inspected equipment for proper operation and safety hazards prior to use.
Communicated with vendors regarding supply orders and delivery timelines.
Logged services performed in service ticket system.
Implemented troubleshooting tactics to identify causes of poor machine performance.
Maintained certifications and completed training on systems and components.
Communicated with distributors to acquire necessary equipment for projects.
Estimated cost of labor and materials for projects and communicated value to clients.
Installed new systems according to manufacturer specifications.
Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
Conducted preventive maintenance on a variety of machines and systems.
Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Prepared job assignment reports and forms for accountability and traceability.
Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
Adhered to quality assurance procedures during every stage of the service process.
Performed onsite repair of equipment at customer locations.
Traveled to customer locations to complete work for pre-set appointments.
Followed all safety protocols while performing work in potentially hazardous environments.
Conducted service appointments to diagnose and fix problems.
Provided technical support to customers over the phone and in person.
Maintained accurate records of service calls, repairs, and parts used.
Communicated with clients for outstanding customer service and to increase repeat business.
Routinely inspected equipment for preventive and emergency maintenance needs.
Diagnosed problems and determined solutions for various customer issues.
Trained new team members on service processes to increase productivity.
Followed established safety rules, OSHA, MSHA, HB44, ISO and ISO 17025 guidelines and company safety policies and procedures.
Replaced worn or damaged parts with OEM replacements as necessary.
Completed scheduled appointments on time to drive quality service.
Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Collaborated with team members to complete projects efficiently and effectively.
Developed preventive maintenance procedures and schedules.
Disassembled dysfunctional machinery to perform root cause analysis and repairs.

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