Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Patrick Slack

Forest,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level teaching position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Auto Care Center Coach

Walmart
10.2018 - Current
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Achieved 20% increase in productivity in fixed operations, parts and service department.

District Manager

R&P Enterprises Dba Jiffy Lube
10.2011 - 02.2018
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Built relationships with customers and community to establish long-term business growth.
  • Supervised 9 locations to enforce high-quality standards of operation.
  • Generated financial and operational reports to assist management with business strategy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Implemented systems and procedures to increase sales.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Training Coordinator/Personnel Manager

Walmart
02.2008 - 10.2011
  • Used HRIS type software to design training for hourly employees and increase company retention and productivity rates 15%.
  • Scheduled, coordinated and conducted training sessions, including booking facilities and arranging catering.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Developed and executed strategies to improve training program performance.
  • Created and maintained detailed training records and reports for management review.
  • Verified training program compliance with applicable laws and regulations.
  • Developed job-specific competencies and performance standards.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to employees.
  • Coordinated company grant program by evaluating grant applications, choosing worthy applicants and distributing $10,000 per quarter in incremental amounts as directed by company guidelines.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Manchester, NH
04.2024

Skills

  • Desktops, Laptops and Mobile Devices
  • Customer Care
  • Communications Strategies
  • Conflict Resolution Tactics
  • Analytical Skills
  • Quality Standards
  • Oversee Administrative Functions
  • Administrative Support
  • Product and Service Sales
  • Visual Merchandising
  • Scheduling
  • Dependable and Consistent
  • Operational Efficiency
  • Employee Support
  • Issue Resolution
  • Adaptability and Flexibility
  • Hiring and Training
  • Operations Oversight

Accomplishments

I have garnered 81 credit hours towards a Bachelor of Science degree in 2 years maintaining a 3.84 GPA while working a FT Salaried position at Walmart.

Timeline

Auto Care Center Coach

Walmart
10.2018 - Current

District Manager

R&P Enterprises Dba Jiffy Lube
10.2011 - 02.2018

Training Coordinator/Personnel Manager

Walmart
02.2008 - 10.2011

Bachelor of Science - Business Administration

Southern New Hampshire University

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Patrick Slack