PATRICK S. MCINTYRE
Sioux Falls,SD
Summary
Dedicated professional skilled in training, leading, and managing teams. Supports business objectives through strategic shift management and proactive team communication. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Consistent leader in Efficiency, Quality, and Compliance with a proven track record in decision making.
Results-driven professional with solid foundation in advocacy and supervisory roles. Proven ability to lead teams effectively, ensuring highest standards of client support and service enhancements. Renowned for fostering collaborative environments and adapting to evolving needs, showcasing expertise in conflict resolution and strategic planning.
Overview
25
25
years of professional experience
Work History
Mission Advocate Supervisor
St. Joseph's Indian School
04.2024 - Current
- Optimized workflow by implementing effective contact assignment strategies based on advocate expertise.
- Maintained high standards of professionalism, ethics, and confidentiality in all interactions with clients and colleagues.
- Established clear performance expectations for advocates, resulting in more consistent outcomes in efficiency as handled by the team.
- Evaluated advocate performance through structured feedback sessions, promoting continuous improvement.
CCC-Leader Assoc. Team Lead II/ Client Services Supervisor
Allstate/Esurance
11.2012 - 01.2024
- Assuring policyholders have a positive/ low effort experience with Esurance
- Quality Assurance and compliance
- Training, launch pad, new hire, language skills, empathy
- Developed Mentor Team to assist in a positive learning environment for the purpose of influencing new hires
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Optician/Optometric Tech/Technologies Manager
Dakota Vision Center
05.2007 - 08.2012
- Training and technical support
- Training and supporting co-workers in equipment use, EMR support, patient care, State and Federal Compliance reporting, general optician needs and trouble shooting
- Cost control and lab oversight
- Organizing, implementing, and maintaining current cost of goods system; overseeing lab, medical and dispensary costs and purchases
- Working in all aspects of a private optometric practice, specializing in running and maintaining test equipment, lab processing, insurance, marketing, and patient care
Lab Manager/Retail Manager/Director of Labs
Vision World/Eye Care Centers of America
05.2000 - 05.2007
- Overseeing retail finishing lab
- Maintaining lab and equipment for the processing and assembly of eyeglasses
- Overseeing other lab technicians, cost control, purchasing and repair
- Training new hires for sales and dispensary duties as opticians
- Installing and repairing lab and medical equipment for other ECCA stores/practices in the region
- Training opticians in the use and maintenance of equipment around the territory
- Leading a team of Lab Managers in effectively improving patient product experience through improved system implementation and high impact patient care initiatives
Education
Interdisciplinary Studies - Professional/Technical Writing, Behavioral Linguistics, Futures Studies
Dakota State University/South Dakota State University
Brookings, SD01.2018
English Literature and Philosophy -
University of South Dakota
Vermillion, SD09.1999
Skills
- Recruitment and Hiring
- Expense Control
- Process Improvement
- Quality Assurance Controls
- Compliance and Audit
- Language and Behavior Coaching
- Strategic Planning
- Team management
- Customer focus
- Coaching and mentoring
Timeline
Mission Advocate Supervisor
St. Joseph's Indian School
04.2024 - Current
CCC-Leader Assoc. Team Lead II/ Client Services Supervisor
Allstate/Esurance
11.2012 - 01.2024
Optician/Optometric Tech/Technologies Manager
Dakota Vision Center
05.2007 - 08.2012
Lab Manager/Retail Manager/Director of Labs
Vision World/Eye Care Centers of America
05.2000 - 05.2007
English Literature and Philosophy -
University of South Dakota
Interdisciplinary Studies - Professional/Technical Writing, Behavioral Linguistics, Futures Studies
Dakota State University/South Dakota State University
Similar Profiles
Joreinel AbarcaJoreinel Abarca
Casual Relief Teacher at St Therese's School, St Joseph's SchoolCasual Relief Teacher at St Therese's School, St Joseph's School
KUMKUM MUKHERJEEKUMKUM MUKHERJEE
Senior Biology Teacher & Examination Coordinator at St. Joseph's Higher Secondary School BhubaneswarSenior Biology Teacher & Examination Coordinator at St. Joseph's Higher Secondary School Bhubaneswar
Claudia LoganClaudia Logan
Administration Assistant at St Joseph's School WalgettAdministration Assistant at St Joseph's School Walgett