Patrick Smith
Knightdale,NC
Summary
Committed and hardworking Director of Banquets with 20 years of experience in food and beverage service. Well-rounded leader with a talent for hiring, training, and supervising employees, promoting teamwork, with a sharp eye for attention to detail. Problem solver with quick and effective solutions to any problem. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director of Banquets/Assistant F&B Director
The Carolina Inn
Chapel Hill, NC
11.2010 - 03.2022
- Recruit top-notch employees for manager, captain and server positions.
- Set schedules for 50 plus staff by planning and designating shifts. Motivated staff to perform at peak efficiency and quality while maintaining a 15% average labor cost over the past four years.
- Work closely with catering staff to execute all events with the highest standards.
- Four million plus in annual sales for the banquet department over the past seven years.
- Help general management develop alcohol prices based on inventory costs and portion sizes to maintain 21% liquor cost.
- Protect business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Review pricing and order alcohol, supplies, uniforms and banquet supplies to ensure proper functioning of events.
- Set and enforce performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintain cleanliness and sanitation in all areas of the banquet facilities through correct procedures and scheduled cleaning of surfaces and equipment.
General Manager
Jimmy Johns
Chapel Hill, NC
01.2009 - 05.2010
- Oversaw daily operations to ensure efficient service and quality standards.
- Developed training programs to enhance employee skills and performance.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented marketing strategies to increase store visibility and customer engagement.
- Coordinated staff schedules to optimize labor resources and coverage.
- Reviewed financial reports to monitor expenses and profitability trends.
- Ensured compliance with health regulations and safety protocols in food service operations.
Director of Service
Chapel Hill Country Club
Chapel Hill, NC
02.2001 - 10.2007
- Managed daily operations and staff schedules for service department.
- Oversaw member service training programs to enhance team performance.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Bar Manager
Squids Seafood Restaurant
Chapel Hill, NC
06.1995 - 05.2003
- Trained and mentored bartenders on drink preparation and customer service standards.
- Maintained inventory levels and ordered supplies to ensure bar efficiency.
- Created a welcoming atmosphere by overseeing bar cleanliness and organization.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
Education
Aerospace Technology
University of New Haven
West Haven, CTSkills
- Recruitment
- Conflict Resolution
- Cost controls
- Cleanliness
- Staff leadership
- Display setup
- Operational improvement
- Payroll and budgeting
- Performance assessments
- Liquor law compliance
- Troubleshooting and resolution
- Scheduling
- Event management
- Staff recruitment
- Budgeting and forecasting
- Inventory control
- Problem solving
Awards
Manager of the Year, Voted manager of the quarter and year by colleagues and upper management in 2014
Accomplishments
- Nominated Manager of the year
Certification
- Servsafe certified
- Certified Alcohol Training for ABC
Timeline
Director of Banquets/Assistant F&B Director
The Carolina Inn
11.2010 - 03.2022
General Manager
Jimmy Johns
01.2009 - 05.2010
Director of Service
Chapel Hill Country Club
02.2001 - 10.2007
Bar Manager
Squids Seafood Restaurant
06.1995 - 05.2003
Aerospace Technology
University of New Haven