Summary
Overview
Work History
Skills
Certification
Timeline
Additional Skills
STRENGTHS
Generic

Patrick Snatchko

Burlington,KY

Summary

IT consultant and support leader with extensive experience in Microsoft 365 administration, security, and device management. Skilled in deploying and optimizing solutions such as Intune, Defender for Endpoint, Windows 365, and Purview to align technology with business goals. Adept at managing hybrid/cloud environments, resolving complex issues, and guiding high-performing teams. Recognized for clear communication, problem-solving, and ensuring compliance, security, and operational excellence across diverse industries.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security, Compliance, Identity & Device Management Consultant

KiZAN Technologies
05.2024 - Current
  • Implement and optimize Microsoft Intune, Microsoft Defender for Endpoint, Windows 365, and Purview.
  • Provide expert guidance on Microsoft 365 services including Entra ID and Defender for Endpoint.
  • Assess client environments, recommend solutions aligned with Microsoft best practices, and ensure projects meet scope, budget, and quality standards.

Tier 3 MSP Support Engineer

KiZAN Technologies
10.2020 - 04.2024
  • Administered hybrid and cloud-only M365 environments, including on-premises AD, Exchange, GPO, Entra Connect, and Always On VPN.
  • Managed Intune/SCCM co-management, Windows Server 2012 R2–2022, VMware, Hyper-V, Citrix VDI, and Datto BCDR.
  • Served as primary technical escalation for Tier 1 & 2 engineers, resolving complex client issues and maintaining high satisfaction.

Technical Support Engineer Lead

Tactical I.T
09.2018 - 09.2020
  • Led a team of Tier 1 engineers, overseeing ticket assignments, training, and performance.
  • Supported 1,200+ devices across healthcare, banking, and legal sectors, ensuring compliance and uptime.
  • Managed Exchange 2010 to Office 365 migrations and Windows 10 upgrade projects ahead of Windows 7 EOL.
  • Administered backups, disaster recovery, and network troubleshooting for switches, firewalls, and wireless systems.

Level Two Service Desk Technician

Honeywell
12.2016 - 08.2018
  • Resolved advanced Tier 1 escalations and contributed to enterprise projects including O365 and Windows 10 upgrades, AD migrations, and network cutovers.
  • Configured Cisco IP phones and Jabber profiles; supported VMware VDI and network access troubleshooting.

Level One Service Desk Technician

Intelligrated
05.2015 - 12.2016
  • Supervised and mentored co-op staff; imaged and deployed Windows systems via SCCM.
  • Managed AD accounts, Exchange mailboxes, and security group permissions.

Skills

  • Platforms & Tools: Microsoft 365, Intune, Entra ID, Defender for Endpoint, SCCM, VMware, Hyper-V, Citrix VDI, Datto BCDR, Cisco Call Manager, SolarWinds
  • Systems: Windows Server 2012 R2–2022, Windows 7–11
  • Networking: VPN, switches, firewalls, wireless access points
  • Core Competencies: Client communication, escalation management, project delivery, disaster recovery, system administration

Certification

  • Microsoft: MD-102
  • SC-900
  • MS-900
  • AZ-900

Timeline

Security, Compliance, Identity & Device Management Consultant

KiZAN Technologies
05.2024 - Current

Tier 3 MSP Support Engineer

KiZAN Technologies
10.2020 - 04.2024

Technical Support Engineer Lead

Tactical I.T
09.2018 - 09.2020

Level Two Service Desk Technician

Honeywell
12.2016 - 08.2018

Level One Service Desk Technician

Intelligrated
05.2015 - 12.2016

Additional Skills

  • Communication
  • Customer Relationship Building
  • Time Management
  • Technical Knowledge
  • Problem Solving
  • Team Collaboration
  • Account Planning
  • Conflict Resolution

STRENGTHS

  • Exceptional client relationship building and conflict resolution
  • Strong time management and prioritization skills
  • Proven ability to lead teams and mentor junior staff

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