Summary
Overview
Work History
Education
Skills
Communitywork
Timeline
Generic

Patrick Stattel

Franklin Square

Summary

Proactive, positive, and detail-oriented business professional with 10+ years in customer service. Hands on knowledge and experience in content marketing, creative marketing, and promotional event management. Core competencies include project management, sales and market planning, problem solving, and effective communication on all levels of the organization

Overview

13
13
years of professional experience

Work History

Bookkeeper/Customer Service Representative

King Kullen Grocery Co
09.2012 - Current
  • Performed bookkeeping and accounting consulting services.
  • Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Initiate returns, resolve customer issues and/or escalate complaints to management as appropriate
  • Responsible for maintaining daily office procedures and transactions
  • Handle phone inquiries and assist customers with pricing and item locations within store

Store Trainer

King Kullen Grocery Co
03.2023 - 09.2024
  • Conduct training for cashiers, bookkeepers, scanners, and receivers at all King Kullen and Wild by Nature locations.
  • Use various training methods to engage employees, including hands-on and interactive activities.
  • Implementation and rollout of store applications, including POS, store process enhancements, and new procedures.
  • Collaborate with store management, as well as corporate executives, to ensure training needs are met.
  • Communicate company policies and procedures and elicit feedback from store management and trainees to measure the effectiveness of the training curriculum.

Passenger Service Agent/Gate Agent

Virgin Atlantic/Hallmark Aviatian/Finnair
09.2021 - 03.2023
  • Assist passengers with check-in, including tagging luggage, printing boarding passes, and gate direction
  • Ensure passengers possess proper documents to travel
  • Handle seating arrangements, rebooking tickets, printed final paperwork for flight, and other traveling accommodations
  • Make boarding announcements, manage standby passengers, monitor jetway doors during boarding and disembarkation, and assist in various customer service duties

Freelance Social Media Consultant

Stattel Media
06.2017 - 09.2021
  • Contracted with clients to effectively improve overall digital and social media marketing strategies
  • Clients include RISE BREWING CO., Great North Apparel, SERNES, Stay Wear Clothing, TEC Resource Center
  • Google and Facebook ad placement
  • Designed and implemented email marketing campaigns
  • Created brand Ambassador programs
  • Created social media campaigns using Instagram, Facebook and LinkedIn
  • Website postings and SEO analysis

Education

Bachelor of Arts - Communications and New Media

Molloy College
Rockville Center, NY
05.2017

Skills

  • Strong work ethic
  • Cash handling experience
  • Adaptability
  • Customer service skills

Communitywork

  • Annual Our Lady of Mt Carmel Fundraiser, Franklin Square, NY
  • St. Anne's Church, Garden City, NY

Timeline

Store Trainer

King Kullen Grocery Co
03.2023 - 09.2024

Passenger Service Agent/Gate Agent

Virgin Atlantic/Hallmark Aviatian/Finnair
09.2021 - 03.2023

Freelance Social Media Consultant

Stattel Media
06.2017 - 09.2021

Bookkeeper/Customer Service Representative

King Kullen Grocery Co
09.2012 - Current

Bachelor of Arts - Communications and New Media

Molloy College

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