Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Steeves

Woodstock,Georgia

Summary

Knowledgeable & dedicated customer service professional & leader with extensive experience in the Automotive industry. Solid team player with outgoing, positive demeanor, & proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction & contribute to company success. Specialize in quality, speed, & process optimization. Articulate, energetic, & results-oriented with exemplary passion for developing relationships, cultivating partnerships, & growing business.

Overview

11
11
years of professional experience

Work History

Sr Client Success Strategist

Reunion Marketing
01.2021 - Current
  • Focused on client retention & managing a book of business of 35+ accounts including the company's largest Automotive client/relationship
  • Completed monthly marketing calls to review previous month's KPIs, provide ROI, and align on marketing strategy for the current/following month
  • Knowledgeable of multiple marketing avenues including SEO, SEM, and Social Advertising
  • Worked with internal teams to deploy client's monthly marketing campaigns based on the client's current objectives & goals
  • Assisted in training & onboarding of new employees
  • Coached & mentored fellow team members on digital marketing strategies, client relationship building, & overall execution
  • Assisted with saving at-risk accounts
  • Traveled 1-2 times/month to meet with clients

Mid-Market Account Manager

E2Open
07.2020 - 12.2020
  • Managed 30-40 accounts ranging from 250M-1.5B in annual revenue
  • Completed quarterly business reviews (QBR's) to ensure full solution optimization, continued business alignment, & future growth opportunities
  • Managed customer renewals - focused on account retention, increasing annual recurring revenue (ARR), & extending term
  • Continuously generated new quarterly pipeline by identifying upsell & cross-sell opportunities within book of business
  • Collaborated with Directors & C-Suite Executives to further develop relationship & identify opportunities/pain points

Sr Account Manager

LivePerson Automotive
06.2018 - 07.2020
  • Led a team of 2-4 AM/AE's focused on achieving monthly retention & sales goals
  • Led the development of team through weekly 1:1's, weekly sales training, assisted in identifying pain points & roadblocks, & defined Account Management best practices
  • Oversaw the management, support, & development of over 500 key accounts including dealer groups of 100+ rooftops
  • Maintained & built upon existing relationships with key dealer groups at the corporate level
  • Strategically aided in monthly sales campaigns & initiatives
  • Assisted in training & onboarding of new hires
  • Completed monthly/quarterly account reviews focused on adding value, proving ROI, ensuring full solution optimization & adoption at the dealer level & across entire dealer organization, & strategically plan future account development/penetration
  • Team pipeline generation & management
  • Save at-risk accounts
  • Travel 1-2 times per month nationally to drive retention & future account development

Client Advisor

Global Imports BMW & United BMW
07.2016 - 06.2018
  • Consistently achieved monthly sales goals
  • Developed & retained strong customer relationships & earned referrals monthly
  • Generated additional business by utilizing manufacturer & dealership customer portfolio, dealer service lane, social media, & prospecting
  • Maintained a strong CSI within luxury automotive segment that exceeded manufacturer requirements
  • Promoted additional products through Finance department to maximize profit per deal
  • Trained in Internet department - lead generation & management via multiple digital lead tools
  • Alan Ram certified - enhanced cold calling techniques
  • Translated market & brand information to clients & tailored process & product presentation to each individual customer

Sales Consultant

Hyundai of Kennesaw
06.2015 - 07.2016
  • Consistently achieved monthly sales goals
  • Translated product knowledge & tailored vehicle presentations to the customer & assisted in their
  • Translated product knowledge & tailored vehicle presentations to the customer & assisted in their buying journey
  • Remained current on product knowledge & competitor product
  • Consistently exceeded manufacturer CSI requirements

General Manager

Starbucks
05.2012 - 05.2015
  • Achieved daily, weekly, & monthly sales goals - coffee, handcrafted beverages, & merchandise
  • Led a team of 12-18 Baristas & Shift Supervisors
  • Cash management & reporting
  • Inventory management & ordering
  • Completed store opening & closing responsibilities
  • Served as a customer escalation point
  • Employee management & payroll
  • Trained & consistently executed food & beverage compliance

Education

Georgia State University
05.2014

Skills

  • Account Management & Customer Retention
  • Coaching & Leadership
  • Digital Marketing - SEO & Paid Advertising
  • Client Relationship Building
  • Communication, Time Management, & Prioritization
  • Conferences - Digital Dealer, NADA, ASOTUCON
  • Technical - Coding & Web Design
  • Sales & Consultative Upsells

Timeline

Sr Client Success Strategist

Reunion Marketing
01.2021 - Current

Mid-Market Account Manager

E2Open
07.2020 - 12.2020

Sr Account Manager

LivePerson Automotive
06.2018 - 07.2020

Client Advisor

Global Imports BMW & United BMW
07.2016 - 06.2018

Sales Consultant

Hyundai of Kennesaw
06.2015 - 07.2016

General Manager

Starbucks
05.2012 - 05.2015

Georgia State University

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Patrick Steeves