Patrick Strickland
Jersey City,NJ
Summary
Results-driven logistics professional with expertise in supply chain management and customer success. Manages global operations, including international freight forwarding and multimodal shipments, while fostering strong client relationships and ensuring high customer satisfaction. Collaborates with cross-functional teams and partners to drive operational efficiency and data-driven logistics solutions that support sustainable business growth.
Overview
6
6
years of professional experience
Work History
Business Developer Manager
CIRRO Fulfillment
Monroe, NJ
03.2026 - Current
- Identified new business opportunities through comprehensive market research and competitor analysis.
- Developed strategic partnerships that expanded service offerings at CIRRO Fulfillment.
- Built and developed Sales pipeline to prospect, sign and onboard new clients.
- Managed client relationships to drive satisfaction and cultivate long-term partnerships.
- Collaborated with cross-functional teams to streamline operational processes and improve efficiency.
- Implemented training programs for team members on best practices in business development.
Sr. Client Serivce Specialist
CIRRO Fulfillment
Monroe, NJ
08.2025 - 03.2026
- Oversaw management of four top 12 accounts, facilitating international expansion and generating significant revenue.
- Resolved client inquiries and service-related issues to enhance customer satisfaction, contributing to retention.
- Implemented best practices to strengthen client relationships, fostering long-term partnerships.
- Investigated and resolved customer complaints, enhancing overall satisfaction and loyalty.
Logistics Specialist/Account Manager
TRANSPARENT INTERNATIONAL
Brooklyn, NY
01.2024 - 07.2025
- Oversee the international shipping of household goods, personal effects, vehicles, and commercial goods across six continents.
- Serve as the primary point of contact for 100+ global client accounts, delivering responsive, high-touch service across international freight forwarding operations.
- Manage full customer lifecycle from onboarding to resolution, coordinating cross-border shipments via air, ocean, and ground.
- Collaborate with Accounting, Sales, Customer Service, and Trucking departments to ensure smooth transitions and elevate the client experience.
- Troubleshoot client issues in real-time, ensuring consistent communication via email, phone, and support channels.
- Educated clients on shipping processes and compliance requirements, proactively addressing concerns to enhance client satisfaction.
- Coordinate the pick-up, shipping, and delivery logistics of international shipments
- Managed freight forwarding operations for imports and exports of LCL and FCL shipments.
- Coordinated with 3PLs to improve logistics efficiency and service delivery for international shipments.
- Utilized extensive experience in coordinating truck, air, and sea freight to optimize shipping.
- Work with Non-Vessel Operating Common Carriers (NVOCCs) to manage shipline bookings.
- Liaise with ports and drayage companies to procure shipping containers.
- Collaborate with overseas agents to facilitate the seamless import and delivery of shipments.
- Analyzed shipping data and trends to optimize routes, reduce transit time, and identify cost-saving opportunities for clients.
- Leverage data from Moveware and internal systems to produce shipment performance reports and support decision-making.
- Maintain detailed records and documentation for client interactions, shipment updates, and performance metrics.
- Collect, consolidate, and process customs documentation to ensure efficient customs clearance.
- Mentor and train new coordinators to enhance team performance.
Director of Field Operations (NYC)
HAILIFY INC.
New York City, NY
01.2020 - 01.2023
- Managed warehouse staff of 20+ employees, overseeing onboarding, training, scheduling, and payroll management to enhance team effectiveness.
- Facilitated relocation and operational setup of new 70,000 sq/ft warehouse, optimizing workflow and capacity.
- Promoted on-time delivery and enabled client retention through strategic coordination of processing, routing, and sortation of over 10,000 orders/day into over 120 routes.
- Handled customer queries and supported order processing, enhancing solution adoption and ensuring positive client experience.
- Developed and implemented procedures to forecast the movement of inventory to minimize and/or avoid operational risk.
- Leveraged data and client sentiment to drive the voice of the customer across the business to improve solution offerings and client satisfaction.
- Spearheaded end-to-end recruitment processes, including candidate sourcing, screening, interviewing, and selection
- Conducted thorough interviews and assessments to evaluate candidates' skills, qualifications, and cultural fit.
- Negotiated job offers and facilitated the onboarding process for new hires, ensuring a smooth transition into the organization.
Director of Partnership Success
HAILIFY INC.
New York City, NY
01.2020 - 01.2023
- Created and adhered to integration roadmaps while managing partner relationships to promote customer success and improve KPIs (30+ clients).
- Enhanced alignment between client business goals and company solutions while managing relationships with top clients to ensure continuous engagement.
- Collaborated with sales and engineering teams to onboard and integrate new sales partners, adding 10+ clients to the pipeline.
Director of Logistics
HAILIFY INC.
New York City, NY
01.2020 - 01.2023
- Grew volume and revenue by 200%+ through effective execution of operational activities and analysis of data for company performance assessments.
- Led projects for go-to-market strategies to promote company expansion from 10 serviceable markets to over 50 nationwide.
- Managed fleet and merchant account relationships during onboarding and integrations with sales, engineering, and product departments.
- Coordinated operations personnel growth to 10+ while managing onboarding, training, scheduling, payroll, and performance assessments.
- Oversaw in-house fleet payroll consisting of 130+ drivers and drove company logistics and support during all hours of operations.
- Administered company communications with operations team, contractors, and clients to monitor and swiftly resolve issues.
Operations Associate
HAILIFY INC.
New York City, NY
01.2020 - 01.2023
- Supervised in-house driver fleet of 20+ drivers, overseeing onboarding, training, app troubleshooting, payroll, and scheduling to ensure operational efficiency.
- Created and tracked KPIs & SOPs to drive metrics and exceed quotas.
- Managed logistics department operations and maintained phone presence to uphold customer service standards.
Education
Bachelor Of Arts - Psychology, Chinese
UNIVERSITY OF MASSACHUSETTS – AMHERST
Amherst, MA01-2014
Skills
- Global Market Expansion
- Client relationship management
- Project & Operations Management
- Cross-Functional Team Leadership
- Vendor, Carrier & Partner Collaboration
- Logistics Strategy
- Global Supply Chain Operations
- Market Analysis
- Data analysis
- Process improvement
- Regulatory Compliance
- Customer experience
- Team development
- Mandarin Chinese (conversational)
Languages
Chinese (Mandarin)
Limited
Affiliations
- U.S Soccer Federation Referee
Timeline
Business Developer Manager
CIRRO Fulfillment
03.2026 - Current
Sr. Client Serivce Specialist
CIRRO Fulfillment
08.2025 - 03.2026
Logistics Specialist/Account Manager
TRANSPARENT INTERNATIONAL
01.2024 - 07.2025
Director of Field Operations (NYC)
HAILIFY INC.
01.2020 - 01.2023
Director of Partnership Success
HAILIFY INC.
01.2020 - 01.2023
Director of Logistics
HAILIFY INC.
01.2020 - 01.2023
Operations Associate
HAILIFY INC.
01.2020 - 01.2023
Bachelor Of Arts - Psychology, Chinese
UNIVERSITY OF MASSACHUSETTS – AMHERST