Patrick Sturgis
Augusta,Georgia
Summary
MANAGEMENT/TECHINICAL SUPPORT SKILLS Training Leadership Skills Customer service Relations I am a career-oriented professional with approximately 25 years of experience; committed to exceptional customer service; and driven by challenges. I would like to think I can have experience in many different aspects of the company over time. I have strong organizational, leadership and communication skills. I am detail-oriented and resourceful in multitasking and completing projects in a timely manner. Qualifications include: Microsoft Office Communication Skills Interpersonal Skills Staff Trainer Linear Board Operator Self-Starter/Motivator Linux Function General Maintenance Customer Relations
Overview
15
15
years of professional experience
Work History
Account Manager and Sales
Rent A Center
04.2013 - 01.2014
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers and community to establish long-term business growth.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
Customer Service Representative
Tele Performance
01.2012
- Intercepted phone calls from DIRECTV customers, billing specialist, along with assisting customers with their monthly bills, service, credits, and program packages
Meat Cutter
Sam’s Club
01.2010 - 05.2012
- Closing paperwork, cleaning equipment, and properly sanitizing the meat room, including responsible for proper temperatures, measurement, and storage of all meat items
Taxi Cab Driver
Yellow Cab of Augusta
01.2014 - Current
- Contracted through Yellow Cab of Augusta to pick up various passengers to transport to their designated location of choice, currently still contracted out and still transporting passengers for Yellow Cab of Augusta since March of
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Checked in with dispatch to determine schedule and planned pickups.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
Customer Service Rep
Diversified Satellite
03.2008 - 01.2010
- Assisted customers with program packages, billing, technical support, and installation schedules
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Some College (No Degree) - Information Technology
University of Phoenix
Augusta, GAT.W. Josey High School
Augusta, GA05.1991
Timeline
Taxi Cab Driver
Yellow Cab of Augusta
01.2014 - Current
Account Manager and Sales
Rent A Center
04.2013 - 01.2014
Customer Service Representative
Tele Performance
01.2012
Meat Cutter
Sam’s Club
01.2010 - 05.2012
Customer Service Rep
Diversified Satellite
03.2008 - 01.2010
Some College (No Degree) - Information Technology
University of Phoenix
T.W. Josey High School
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