Patrick Sutton
Residential Territory Manager
Chicago,IL
Summary
Hardworking and highly capable young professional that is motivated to excel at whatever opportunity is presented. Competitive, quick-learning, and adaptable candidate with excellent interpersonal skills, start to finish sales prowess, and a positive high-energy attitude. Seeking to maintain a full-time position with potential to advance that offers professional challenges utilizing interpersonal skills, closing sales, attention to detail, time management, and problem-solving skills in an evolving competitive environment.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Residential Territory Manager/Solutions Advisor
ADT Security
Chicago, IL
01.2022 - Current
- Developed and implemented the execution of a strategic marketing plan to attract new leads utilizing a variety of methods including cold calling, mailing, door knocking, social media, community outreach, strategic promotional offerings, & customer referall programs.
- Facilitated in person and virtual appointments with clients and prospective clients in which I specialized in assessing their specific issues & needs to formulate a specific solution to their problems
- Facilitated & maintained consistent communication with both existing & non-existing customers from the first point of contact & beyond by being customers main point of contact & handling responsibilities that spanned multiple job titles
- Managed multiple unique geographical areas and all clients within these locations
- Utilized Salesforce to self-facilitate efficient daily, weekly, and monthly planning, organize and maintain leads and accounts, maintain relevant customer profiles that utilize data analysis from CRM, Market research, company resources, and customer interactions
- Utilized Mastermind a CRM platform & other available platforms to datamine relevant customer information to better facilitate customer experience & sales opportunities for both new & existing leads and accounts
- Maintained exceptional product & technical knowledge of multiple catalogs of constantly evolving security solutions for a variety of different channels including small business, residential, custom home, health, and identity protection.
- Responsible for addressing customer complaints through exceptional listening and communication skills. Facilitated solutions for customers by utilizing all available resources internally and coordinating between team members from both local and national offices
- Exhibited proficiency in personalized selling and phone sales by consistently exceeding metric goals for close rate, sale units, and recurring revenue per customer
- Exhibited critical thinking skills, adaptability, and attention to detail when having to identify, address, and resolve evolving customers needs during both virtual and in person consultations
- Coordinated implementation of service and scheduling between customers, local office, management, and technicians & ensured quality control for optimal customer experience
- Networked to build business connections and create new business opportunities
Tech Engineer Install Design Specialist
ADT Security
Chicago, IL
01.2021 - 01.2022
- Facilitated in person consultations with customers to analyze their home in conjunction with their needs, concerns, and budget
- Professionally installed custom designed security system while meeting exceptional quality ratings
- Exhibited high level interpersonal skills throughout customer interactions as shown from top tier customer satisfaction ratings
- Exhibited a high level of in person selling prowess by consistently leading our area in upsell metrics and average recurring monthly revenue
- Coordinated between various departments in order to enact changes, maintain efficiency, and ensure a positive customer experience
- Supplied follow-up customer service at an exceptional level to ensure that customers had the highest level of satisfaction
- Maintained well organized work vehicle & accurate inventory in order to ensure efficient fulfillment of work
- Maintained a high level of technical knowledge in an ever evolving home security industry in order to better serve our clients
Security Advisor
Defenders Security
Chicago, IL
02.2020 - 01.2021
- Facilitated in person consultations with customers to design a customized security system based off of customer needs and budget
- Exhibited exceptional interpersonal skills by consistently overcoming objections and building repertoire with customers
- Maintained a high level of technical knowledge in addition to exhibiting suave critical thinking to problem solve for customers
Carpenter
Sutton Home Finishing
Northbrook, IL
01.2019 - 01.2021
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring and cabinetry.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Safely operated electric cordless and hammer drills and cutting torches.
Marketing Intern
Kwikdish
Columbia, MO
06.2017 - 08.2018
- Worked with team to create and implement a marketing strategy with goal of hitting specific metrics within a designated time frame
- Collaborated with team members to help expand marketing channels by utilizing multiple approaches to recruit viable restaurants into the Kwikdish ecosystem
- Helped with planning and hosting of marketing events that boosted the awareness of the proposed service
- Performed market analysis and researched trends including the utilization of focus groups to maintain a clear trajectory
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
Crew Member
Dunkin' Donuts
Columbia, MO
10.2016 - 04.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Trained new team members on procedures, customer service and sales techniques.
Education
High School Diploma -
Glenbrook North
Northbrook IL 08.2014 - 05.2018
Bachelor of Science - Communications
University of Missouri - Columbia
Columbia, MO 08.2017 - 10.2021
Skills
Proficient in utilizing CRM software
Written and Verbal Communication
Critical thinking
Adaptability
Self motivation
Quick learner
Goal setting & forecaster
Client acquisition and retention
Closing sales
Organization
Time management
Product knowledge
Attention to detail
Networking
Computer proficiency
Problem solving
Customer Service
Teamwork
Empathy
Leadership
Data entry
Scheduling
Proficient in Microsoft office
Salesforce
Product knowledge
Lead prospecting
Customer needs analysis
Referral marketing
Contract negotiation
Self motivation
Organizational
Additional Information
- Exemplified leadership and initiative by becoming a founding member and facilitator of the Pi Rho chapter of Delta Kappa Epsilon in Columbia Missouri in 2015
- Was apart of a nationally recognized team within ADT for having the highest grossing revenue nationwide
Timeline
Residential Territory Manager/Solutions Advisor
ADT Security
01.2022 - Current
Tech Engineer Install Design Specialist
ADT Security
01.2021 - 01.2022
Security Advisor
Defenders Security
02.2020 - 01.2021
Carpenter
Sutton Home Finishing
01.2019 - 01.2021
Bachelor of Science - Communications
University of Missouri - Columbia
08.2017 - 10.2021
Marketing Intern
Kwikdish
06.2017 - 08.2018
Crew Member
Dunkin' Donuts
10.2016 - 04.2017
High School Diploma -
Glenbrook North
08.2014 - 05.2018