Patrick Sweeney
West Valley City,UT
Summary
Accomplished Cafe Manager with a proven track record at Prime Inc, North Star Grill, enhancing customer satisfaction and streamlining operations. Expert in cost controls and staff management, I've led teams to exceed performance goals through innovative training programs. Skilled in customer engagement and problem-solving, I've significantly improved service efficiency and compliance with health standards. Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control. Experienced with managing all aspects of cafe operations, including staff training and customer service. Utilizes effective leadership to foster collaborative and efficient team environment. Track record of optimizing inventory management and enhancing overall customer satisfaction.
Overview
16
16
years of professional experience
Work History
Cafe Manager
Prime Inc, North Star Grill
10.2021 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Motivated staff to perform at peak efficiency and quality.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
SR. Manager
PF Changs Restaurant
01.2009 - 08.2021
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Evaluated hiring, firing, and promotions requests.
- Consolidated vendors and renegotiated contracts to optimize costs.
Education
Business Management
AWC
Yuma, AZSkills
- Customer Engagement
- Customer experience management
- Foodservice
- Employee Scheduling
- Staff Management
- Cost controls
- Health and Safety Regulations
- Order Management
- Timekeeping
- Food Safety Compliance
- Menu Updating
- Sales Tracking
- Sanitation
- Food orders
- Expiration Monitoring
- Menu development
- Scheduling
- Health department compliance
- Cafe inventory
- Cafe operations
- Hiring and training employees
- Team Leadership
- Problem-Solving
- Customer Service
- Reliable and Responsible
- POS Terminal Operation
- Front of House Management
- Money Handling
Timeline
Cafe Manager
Prime Inc, North Star Grill
10.2021 - Current
SR. Manager
PF Changs Restaurant
01.2009 - 08.2021
Business Management
AWC
Similar Profiles
VIVEK VVIVEK V
Performance Analyst & Sports Biomechanist at Prime Star Sports Excellence Center, DubaiPerformance Analyst & Sports Biomechanist at Prime Star Sports Excellence Center, Dubai
Sameh RefaeiSameh Refaei
Projects and Operation Manager at Prime Star Technologies.Projects and Operation Manager at Prime Star Technologies.
Jeremy A. ClarkeJeremy A. Clarke
Assistant Manager & Catering Manager at Fleming's Prime Steakhouse & Wine Bar / Bonefish GrillAssistant Manager & Catering Manager at Fleming's Prime Steakhouse & Wine Bar / Bonefish Grill