PATRICK W Sweeny
Garysburg,NC
Summary
Dynamic logistics professional with a proven track record at NFI Industries, excelling in problem-solving and customer service. Successfully trained new employees, enhancing team consistency, and ensured compliance with regulations, minimizing risks. Adept at logistics analysis and fostering collaboration among teams to expedite order fulfillment and resolve client concerns effectively.
Overview
17
17
years of professional experience
Work History
Logistics Coordinator
NFI Industries
Garysburg, NC
10.2020 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
HVAC Dispatcher
ARS Rescue Rooter
Columbia SC
01.2020 - 10.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
G&P Trucking Company
Gaston, SC
11.2008 - 12.2019
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Education
High School Diploma -
Crestwood High School
Sumter, SCSkills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
Timeline
Logistics Coordinator
NFI Industries
10.2020 - Current
HVAC Dispatcher
ARS Rescue Rooter
01.2020 - 10.2020
Dispatcher
G&P Trucking Company
11.2008 - 12.2019
High School Diploma -
Crestwood High School