PATRICK TAITE
Fort Worth,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
SR FUEL STATION MANAGER
WALMART
4851 S COOPER ST ARLINGTON, TX 76017
11.2018 - Current
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Store Manager
WALMART
3851 AIRPORT FREEWAY FORT WORTH, TX 76111
11.2012 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Area Coach of Operations
Pizza Hut
3208 SE LOOP 820 FORT WORTH, TX 76140
10.2010 - 11.2012
- Supervised 8 locations to enforce high-quality standards of operation.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Modeled best practices for sales and customer service.
- Coordinated with other district managers to actualize performance improvement strategies.
- Built positive and productive relationships with store and field leadership.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Generated financial and operational reports to assist management with business strategy.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
General Manager
PIZZAHUT
3208 SE LOOP 820 FORT WORTH, TX 76140
06.1999 - 10.2010
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Area Manager
Domino's Pizza
3258 BEDORD EULESS ROAD BEDFORD, TX 76021
04.1998 - 06.1999
- Supervised 8 Delivery/Carryout locations 8 Store Managers and 16 Assistant Managers, maintaining Company Standards, compliance and reporting requirements for all Managers and Assets.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Built positive and productive relationships with store and field leadership.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Coordinated with other district managers to actualize performance improvement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
General Manager
Domino's Pizza
4305 W Pipeline Road Euless, TX 76040
06.1997 - 04.1998
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
No Degree - Business Administration
Alcorn State University
Lorman, MSNo Degree - Business Administration And Management
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Moss Point High School
Moss Point, MS06.1986
Skills
- Revenue Generation
- Performance Improvement
- Sales Tracking
- Employee Development
- Customer Service Management
- Schedule Management
- Business Forecasting
- Inventory Management
- Cost Control
- Performance Improvements
- Delegation
- P&L Management
- Relationship Building
- Employee Relations
- Delegating Work
- Team Leadership
- Employee Motivation
- Inventory Tracking and Management
- Operations Management
- Policy Development and Enforcement
- Customer Service
- Staff Scheduling
- Goal Setting
- Employee Reviews
- Decision-Making
- Inventory Control
- Business Management
- Staff Training/Development
- Teamwork and Collaboration
- Performance Evaluation and Monitoring
- Scheduling
- Sound Judgment
- Effective Leader
- Staff Hiring
Playing Spades with my Brothers and Spending time with my Grand Kids
We Brothers love to get together whenever we can and Play Spades for Fun, we have been playing since teenagers, also I love spending time and playing with my 7 Grand Kids we go to Dave & Busters, to the Park, and sometime we take them with us on Road Trips.
Timeline
SR FUEL STATION MANAGER
WALMART
11.2018 - Current
Assistant Store Manager
WALMART
11.2012 - Current
Area Coach of Operations
Pizza Hut
10.2010 - 11.2012
General Manager
PIZZAHUT
06.1999 - 10.2010
Area Manager
Domino's Pizza
04.1998 - 06.1999
General Manager
Domino's Pizza
06.1997 - 04.1998
No Degree - Business Administration
Alcorn State University
No Degree - Business Administration And Management
Tarrant County College District
High School Diploma -
Moss Point High School