Patrick Taylor
Sheridan
Summary
Dedicated Driver Specialist with proven expertise in optimizing delivery routes, enhancing customer satisfaction, and ensuring safety compliance. Committed to training new staff and implementing effective solutions for improved service quality.
Overview
31
31
years of professional experience
Work History
Driver Specialist/ Assistant Morning Manager
Mr. Jims Pizza Sheridan
Sheridan, WY
11.2021 - 02.2026
- Ensured timely and accurate delivery of orders to enhance customer satisfaction.
- Managed route planning and navigation to optimize delivery efficiency.
- Provided exceptional customer service during interactions, fostering positive relationships.
- Maintained vehicle cleanliness and compliance with safety regulations to ensure operational readiness.
- Assisted in training new drivers on company policies and best practices for deliveries.
- Implemented feedback mechanisms to address customer concerns and improve service quality.
- Reduced delivery times through effective route planning and navigation skills.
- Monitored inventory levels of supplies needed for deliveries, ensuring availability at all times.
- Enhanced customer satisfaction by providing timely and efficient deliveries.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed multiple communication channels, including phone, email.
Delivery Driver
Papa John's Pizza
Sheridan, WY
05.2016 - 08.2019
- Delivered orders promptly, ensuring customer satisfaction and repeat business.
- Managed delivery routes to optimize efficiency and reduce travel time.
- Maintained vehicle cleanliness and functionality for safe transportation of products.
- Communicated effectively with customers regarding delivery status and any issues.
- Coordinated with team members to ensure timely order preparation and dispatching.
On-call Transporter, Logistics
NSI Academy
Sheridan, WY
02.2011 - 01.2018
- Operated transportation vehicles efficiently to ensure timely delivery of students and staff.
- Collaborated with team members to troubleshoot transportation issues and implement solutions.
- Conducted regular vehicle inspections, maintaining operational readiness and safety standards.
- Developed strong working relationships with students and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Exhibited adaptability under changing conditions by adjusting routes and schedules to accommodate unforeseen circumstances, minimizing disruptions to the delivery process.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated schedules and routes to optimize logistics operations across various locations.
- Maintained accurate records of deliveries, ensuring compliance with safety regulations.
- Assisted in training new staff on transportation procedures and safety protocols.
Class A CDL Truck Driver
Schwan's Consumer Brands
Phoenix, AZ
01.2007 - 10.2010
- Operated Class A vehicles, ensuring timely and safe delivery of products to designated locations.
- Conducted pre-trip and post-trip inspections, maintaining compliance with safety regulations and standards.
- Managed logistics for efficient route planning, optimizing fuel consumption and delivery schedules.
- Maintained accurate records of deliveries and vehicle maintenance, ensuring accountability and operational efficiency.
- Collaborated with dispatchers to address issues proactively, improving communication and service reliability.
- Operated with safety and skill to avoid accidents and delays.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
First Line Customer Service Rep. CDL B Driver
Budget Rent-a-Car Phoenix.-Rental Car Company
Phoenix, AZ
06.2004 - 01.2006
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Managed rental transactions using proprietary software to ensure accurate bookings.
- Trained new staff on company policies and customer service protocols.
- Implemented process improvements that enhanced operational efficiency in daily tasks.
- Handled escalated customer complaints professionally, ensuring satisfaction and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Systems Tech
Intel Corporation
Chandler, AZ
06.1995 - 09.2002
- Troubleshot and resolved hardware and software issues to ensure optimal system performance.
- Installed, configured, and maintained network equipment to enhance connectivity and security.
- Collaborated with cross-functional teams to implement system upgrades efficiently.
- Developed and documented standard operating procedures for system maintenance processes.
- Managed inventory of hardware components, ensuring availability for timely repairs and replacements.
- Submitted daily paperwork to record completed jobs and related information.
- Hooked up systems to specified panel mountings of particular devices.
- Followed fire and electrical codes for safe and proper system installation.
- Reduced system downtime, implementing proactive maintenance schedules and rapid response protocols.
Education
High School Diploma -
Marcos De Niza
Tempe, ArizonaBachelor of Science - Computer Engineering
Arizona State University
Tempe, AZ09-1994
Skills
- Logbook management
- Decision-making under pressure
- Team collaboration
- Excellent navigation
- Weather condition adaptation
- Valid Driver's license
- Clean driving record
- Transportation
- Order picking and processing
- Defensive driving
- Accident prevention strategies
Timeline
Driver Specialist/ Assistant Morning Manager
Mr. Jims Pizza Sheridan
11.2021 - 02.2026
Delivery Driver
Papa John's Pizza
05.2016 - 08.2019
On-call Transporter, Logistics
NSI Academy
02.2011 - 01.2018
Class A CDL Truck Driver
Schwan's Consumer Brands
01.2007 - 10.2010
First Line Customer Service Rep. CDL B Driver
Budget Rent-a-Car Phoenix.-Rental Car Company
06.2004 - 01.2006
Systems Tech
Intel Corporation
06.1995 - 09.2002
High School Diploma -
Marcos De Niza
Bachelor of Science - Computer Engineering
Arizona State University