Patrick Terrell
Greensboro,NC
Summary
Excellent understanding of insurance payors such as: Blue Cross Blue shield, Aetna, WellCare, United Healthcare, etc. Data entry. 4+ years of customer service experience. 1+ years of experience in working with claims providers (BCBS, Medicaid). 4+ years of demographic update experience. Medical terminology knowledgeable to understand referrals that we received at the mental health clinic office. Intermediate experience with Microsoft Office, scanner, fax machine, and printer. Ability to use software: ICAnotes and ClientTEL. Intermediate experience with inbound calls from providers and patients. Intermediate experience with outbound calls to providers and patients.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
Summer Youth Program
Whitsett, NC
06.2024 - Current
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Ensured that all rules were followed at the camp grounds.
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Helped children with homework assignments as needed.
- Communicated regularly with parents regarding student progress, behavior issues, and any other concerns they might have.
Intelligence Specialist
Smart Systems Technology
08.2023 - 06.2024
- Monitored the implementation of strategic plans related to intelligence gathering activities.
- Created databases to store collected intelligence data and facilitate its retrieval when needed.
- Participated in meetings with other agencies to discuss methods for sharing intelligence information.
- Compiled daily reports on significant developments in the intelligence field for review by supervisors.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
Customer Care Representative
The Hartford
Greensboro, USA
11.2022 - 04.2023
- Assists in receiving high volume inbound calls, serving as the first point of contact for customers
- Manage taking in new claim reports along with inquiry calls about existing claims
- Help assist with first notice of loss (FNOL) reports for policyholders or claimants, includes initial damage appraisal as well providing coverage amounts
- Document important claim information for FNOL reports such as descriptions of loss, injuries, along with other important information to ensure callers have a successful claim reporting experience
- Answer questions for existing claims including payment amounts, adjuster information, documents sent and received, along with inputting new details and information provided by callers
- Provide accurate and informative details on expectations for claims process
- Utilize multiple computer applications to accurately document claim information
Office Assistant Coordinator and Claim Analyst
The SEL Group
Greensboro, USA
08.2018 - 11.2022
- Help review and research claims and bills from patients and providers to help ensure proper benefits are applied to each claim by using the appropriate procedures
- Process claims/billing for 100 to 150 clients weekly
- Assists in demographic updates regarding insurance, background information, contact information and home address
- Checked and processed 25 to 40 patients into the facility on a daily basis
- Process payments through online payment systems and confirmed that all credit card payments were completed
- Assists in inbound calls from providers, patients, or healthcare facilities
- Handle cold calling to patients regarding outreaches and follow ups
- Help members understand their health insurance benefits at our mental therapist office
- Maintain accurate records and proof of clients insurances
- Accepts referrals from healthcare facilities/providers
- Upload new appointments to ClientTel website
- Print eligibility documentation for registration packet
- Input registration information into ICANotes
- Upload scanned file within 24 hours of assessment
- Send no show, late cancellations letters or phone calls to patients
Education
Bachelor of Science - Entrepreneurship
University of North Carolina at Greensboro
Greensboro, NC12.2020
Skills
- Group Instruction
- Small Group Instruction
- Student Engagement
- Curriculum Implementation
- Activity implementation
- Activity Planning
- Safety Guidelines
Community Experience
- Youth Leader, New Beginners Church (NBC), Whitsett, NC, 01/16, Present
- Landscaper, New Beginners Church, Whitsett, NC, 04/13, Present
Certification
- CPR/First Aid/AED
Timeline
Teacher
Summer Youth Program
06.2024 - Current
Intelligence Specialist
Smart Systems Technology
08.2023 - 06.2024
Customer Care Representative
The Hartford
11.2022 - 04.2023
Office Assistant Coordinator and Claim Analyst
The SEL Group
08.2018 - 11.2022
Bachelor of Science - Entrepreneurship
University of North Carolina at Greensboro
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