Patrick Thomas
Transportation/Manufacturing/Customer Relations
Grand Prairie,TX
Summary
Results-driven and dedicated with wide-ranging experience planning and leading operations involving small- to medium-sized manufacturing environments. Track record devising, evaluating, and implementing continuous process improvements to minimize waste and reduce costs while maximizing quality and yield. Establish effective quality control and safety programs, encouraging proactive participation across the manufacturing floor. Excellent communicator; success building cohesive teams focused on production goals, safety, and throughput
Overview
9
9
years of professional experience
Work History
Manufacturing Operations Manager
Point To Point Transportation
06.2018 - Current
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Reduced average contract expenses by [Number]% through aggressive negotiations with vendors.
- Led corporate initiatives such as [Initiative description].
- Responsible for planning and supervising shipments, scheduling routes, tracking orders, and ensuring proper storage and distribution of products. They monitor transportation costs, maintain records, and ensure compliance with shipping regulations.
Manufacturing Manager
Points Of Point Transportation
03.2015 - 06.2018
- Directed the manufacturing process and operational efficiency procedures to achieve goal of first run capability.
- Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets.
- Defined manufacturing performance standards and reviewed the outcome of performance goals to set future targets.
- Performed routine maintenance on forklifts, extending equipment life and minimizing costly repairs.
- Weighed materials or products to record weight or other production data on tags or labels.
- Managed daily schedules and assignments for forklift operators, ensuring optimal coverage during peak hours.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
- Inspected and maintained equipment to keep items in top working condition.
- Detected and repaired machinery faults using electrical and manual testing methods.
Account Management Executive Team Manager
LPS Consultants | Remote
03.2020 - 05.2023
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Communicated progress of initiatives and normal client operations to internal and external stakeholders.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Participated in contract negotiations and client close agreements.
- Improved account management processes by streamlining communication channels and implementing efficient tracking systems.
- Delivered detailed reports on account performance to senior leadership, facilitating informed decision-making processes.
- Worked with stakeholders throughout organization to identify opportunities for leveraging company data to drive business solutions and customer value.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate Degree Business - Business Communications
South Suburban College of Cook County
South Holland, IL05.2025
High School Diploma -
Thornton Fractional North High School
Calumet City, IL05.2010
Skills
- Material handling expertise
- Manufacturing management
- Strong leadership abilities
- Root cause analysis
- Inventory management specialist
- Staff training/development
- Effective leader
- Deadline-oriented
- Transportation Planning
- Staff Training
- Task Delegation
- Shipping and receiving
- Work Planning and Prioritization
- Team building
- DOT Compliance
- Freight Negotiation
- Heavy equipment operations
- Forklift Operator Certification
- Materials Movement
- Vehicle Maintenance
- Equipment Inspections
- Safe Moving Operations
- RFID Readers
- Heavy Equipment Operation
- Warehouse Management Systems
Accomplishments
- Innovative Product Executive with proven ability to create highly profitable programs through marketing, training, and partner relationships.
- Innovative Product Executive with proven ability to create highly profitable programs through marketing, training, and partner relationships.
- Safety Audit - Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.
- Maintenance - Reduced equipment downtime by 25% through planned maintenance.
- Troubleshooting - Adjusted controls or stopped machines and opened holding devices to correct problems.
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Account Management Executive Team Manager
LPS Consultants | Remote
03.2020 - 05.2023
Manufacturing Operations Manager
Point To Point Transportation
06.2018 - Current
Manufacturing Manager
Points Of Point Transportation
03.2015 - 06.2018
Associate Degree Business - Business Communications
South Suburban College of Cook County
High School Diploma -
Thornton Fractional North High School
Affiliations
- Association of Information Technology Professionals
- APICS – Association for Supply Chain Management
- American Society of Safety Professionals
- Project Management Institute
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