Patrick Tipton
Rio Rancho
Summary
Quality-focused HVAC Technician skilled in customer service and critical thinking. Known for building strong client relationships, ensuring optimal HVAC performance, and mentoring future technicians to promote excellence in the field.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Journeyman HVAC Technician
Affordable Service Plumbing and Heating
Rio Rancho, NM
08.2020 - Current
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted regular maintenance on heating and cooling units, enhancing system efficiency.
- Installed new HVAC equipment following industry standards and manufacturer guidelines.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Mentored junior technicians in best practices for HVAC installation and repair procedures.
Customer Service Representative
S&P Data
Rio Rancho, NM
08.2019 - 08.2020
- Resolved 80-120 daily customer inquiries, ensuring timely and accurate responses.
- Trained new team members on best practices for customer service protocols and software systems.
- Monitored team performance metrics to identify improvement areas.
Education
No Degree - Economics
University of New Mexico
Albuquerque, NMHigh School Diploma -
Rio Rancho High School
Rio Rancho, NM05-2015
Skills
- Technical troubleshooting
- Electrical wiring
- Quality-focused
- Critical thinking
- Product knowledge
- Customer service
Accomplishments
Lead company in revenue multiple years as HVAC technician.
Certification
EPA 608 Type 1, 2
JG
JR
Nate Gas Service
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Journeyman HVAC Technician
Affordable Service Plumbing and Heating
08.2020 - Current
Customer Service Representative
S&P Data
08.2019 - 08.2020
No Degree - Economics
University of New Mexico
High School Diploma -
Rio Rancho High School