Summary
Overview
Work History
Education
Skills
Activities
Volunteer Experience
References
Hobbies and Interests
Timeline
Generic

Patrick Totaro

Centennial,CO

Summary

To achieve the Assistant Manager of Customer Service position with Southwest Airlines. To continue with a company that has a long tradition and pride in amazing customer care. To be able to contribute my interpersonal strengths and skillset and continue to carry on with Southwest Airlines success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Customer ServiceSupervisor

Southwest Airlines, SWA
Denver, CO
08.2022 - Current
  • Provided guidance and support to customer service agents and operations agents, including coaching and mentoring.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Evaluated employee performance reviews based on specific criteria set forth by management.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • I have been exposed and put into many roles within the supervisor position of SWA.
  • for example-overnights. ticket counter. BSO. concourse/gate,Duty supervisor, command center, dispatch,crew coordinator,(LIC) Leader in charge to help when staff is short handed with AWMCS.

OPERATIONS AGENT

SOUTHWEST AIRLINES
DENVER, CO
01.2022
  • Coordinating with Ramp, Customer Service, Fueler, Flight Crew and Passengers to have successful on time departure flights
  • Properly completing paperwork and closing out flights at end of shift.

ASSISTANT MANAGER

PARTNERS IN PEDIATRICS
08.2014
  • To bring leadership and team building for the back office at two locations
  • Assist Providers and staff by executing excellent patient care
  • Created a protocol handbook and train new employees for all the duties within a pediatric setting
  • Examples being diagnostic testing, obtaining vitals, vaccine, and medication administration, triaging patients, wound care and assisting with minor procedures.

Education

GENERAL STUDIES -

WEBER STATE UNIVERSITY
08.2003

EMT CERTIFICATION -

05.1995

GENERAL STUDIES -

SNOW COLLEGE
05.1992

DIPLOMA -

LAYTON HIGH SCHOOL
06.1990

Skills

  • Great Interpersonal skills
  • Self-motivated
  • Detail-oriented
  • Punctual
  • Great at Multitasking
  • Issue Resolution
  • Decision-Making
  • Problem-Solving
  • Time Management
  • Positive and Constructive Feedback
  • Employee Scheduling

Activities

  • Honest
  • Patient
  • Great at Communicating and listening
  • I have a strong work ethic

Volunteer Experience

  • 2016, Volunteer Coordinator for "Hoops for Hope". This was a Fund raiser to help bring awareness for kids with special needs and to help raise monies to send such kids to summer camp. As the Coordinator, I oversaw getting people to volunteer their time to help with different areas for the event to make flawless as possible and to help provide an experience for everyone involved.
  • 2017, Volunteer Coordinator for "Hoops for Hope". This was a Fund raiser to help bring awareness for kids with special needs and to help raise monies to send such kids to summer camp. As the Coordinator, I oversaw getting people to volunteer their time to help with different areas for the event to make flawless as possible and to help provide an experience for everyone involved.

References

  • David Osmond, Owner/COO, MDUB, 1754 Red Mountain Dr., Santa Clara, UT, 84756, (801) 721-9801
  • Jim Ingram, Superintendent, Stake Parsons Companies, 2635 Nordic Valley Dr., Eden, UT, 84310, (801) 651-0282
  • David Webster, Claims Manager, Progressive Insurance, Greater Denver Area, (303) 818-6442

Hobbies and Interests

I am an active individual. I like spending time with my family, Cycling, camping, hiking. I enjoy movies and sporting events. HUGE Denver Broncos fan since I was a kid.

Timeline

Customer ServiceSupervisor

Southwest Airlines, SWA
08.2022 - Current

OPERATIONS AGENT

SOUTHWEST AIRLINES
01.2022

ASSISTANT MANAGER

PARTNERS IN PEDIATRICS
08.2014

GENERAL STUDIES -

WEBER STATE UNIVERSITY

EMT CERTIFICATION -

GENERAL STUDIES -

SNOW COLLEGE

DIPLOMA -

LAYTON HIGH SCHOOL

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Patrick Totaro