Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Patrick Touchette

Laval,Quebec

Overview

32
32
years of professional experience
1
1
Certification

Work History

President Directeur General

Services CompuTouch
Laval, Quebec
01.2003 - Current
  • Company Overview: Entreprise qui offre des services TI clé en main
  • Vente d’équipement – Services sur place pour entreprises (jusqu’à 150 usagers) n’ayant pas de département TI à l’interne
  • Spécialisé dans toutes les sphères qui touchent à l’environnement réseau d’une entreprise (serveurs/téléphonie/surveillance)
  • Entreprise qui offre des services TI clé en main
  • Developed strategies for improving customer service standards throughout the company.
  • Contracteur general pour la construction de mes maisons
  • Conception, choix des fournisseurs, établir de bonnes relations avec les banques
  • Gérer efficacement le temps pour s’assurer que les tâches sont accomplies dans les délais et que les délais sont respectés.
  • Prioriser et organiser les tâches pour atteindre efficacement les objectifs de service.
  • Identification rapide et efficace des besoins des clients.
  • Effectuer l’entretien et les réparations de routine des systèmes mécaniques et de l’équipement industriel.
  • Fournir du soutien et des conseils à ses collègues pour maintenir un environnement de travail collaboratif.
  • Accomplir les tâches quotidiennes avec précision et efficacité.
  • Effectuer des analyses et des tests du système pour identifier et résoudre les problèmes techniques ou les inefficacités.
  • Reconnu par la direction pour fournir un service à la clientèle exceptionnel.
  • Apporter des idées et des solutions novatrices pour améliorer les performances et les résultats de l’équipe.
  • Travailler efficacement en équipe pour rendre le lieu de travail plus productif.
  • Réalisation de recherches approfondies et d’analyses de données pour appuyer la planification stratégique et la prise de décisions éclairées.
  • Aider à répondre aux demandes des clients et répondre aux questions pour améliorer la satisfaction. Routine terminée maiManaged time effectively to ensure tasks were completed on schedule and deadlines were met.

  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Hired, trained, and mentored staff members to maximize productivity.
  • Fostered collaboration and development of new practices by business leaders.
  • Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
  • Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
  • Implemented strategic offerings to enhance company's suite of products and services.
  • Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
  • Executed on-time, under-budget project management to adhere to project road map.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Ensured compliance with company policies relating to Information Security standards.
  • Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Provided technical assistance to customers regarding hardware and software issues.
  • Served as first point of contact for incoming technical service calls and emails.
  • Deployed new applications on user machines as requested by end-users.
  • Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Troubleshot network connectivity issues for users onsite and remotely.
  • Assisted customer in understanding products, components and systems using technical demonstration.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Implemented feedback from customer satisfaction surveys to improve service quality.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Provided support for mobile devices such as tablets and smartphones.
  • Created user accounts, managed passwords, monitored access privileges, and enforced security protocols.
  • Updated software versions on PCs and laptops in order to keep them up-to-date with latest releases.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Oversaw daily performance of computer systems.
  • Used remote login tools to assist clients with technical and product questions.
  • Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
  • Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
  • Investigated root cause analysis for recurring incidents or problems.
  • Performed regular system backups to ensure data integrity.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Evaluated vendor products in order to recommend suitable solutions for business needs.
  • Managed the configuration and setup of customer accounts and systems.
  • Performed routine maintenance and software updates on support tools and customer systems.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Diagnosed system errors and provided appropriate solutions.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.
  • Maintained positive working relationship with fellow staff and management.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Implemented preventive measures to reduce the risk of future incidents or problems.
  • Assisted in the installation, configuration, and maintenance of IT systems across the organization.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Configured firewalls, routers, switches, VPNs. according to best practices.
  • Participated in after-hours on-call rotation for critical support needs.

Contracteur General

Patrick Touchette
Laval, Quebec
01.1999 - 12.2005
  • Contracteur general pour la construction de mes maisons
  • Conception, choix des fournisseurs, établir de bonnes relations avec les banques
  • Gérer efficacement le temps pour s’assurer que les tâches sont accomplies dans les délais et que les délais sont respectés.
  • Prioriser et organiser les tâches pour atteindre efficacement les objectifs de service.
  • Identification rapide et efficace des besoins des clients.
  • Effectuer l’entretien et les réparations de routine des systèmes mécaniques et de l’équipement industriel.
  • Fournir du soutien et des conseils à ses collègues pour maintenir un environnement de travail collaboratif.
  • Accomplir les tâches quotidiennes avec précision et efficacité.
  • Effectuer des analyses et des tests du système pour identifier et résoudre les problèmes techniques ou les inefficacités.
  • Reconnu par la direction pour fournir un service à la clientèle exceptionnel.
  • Apporter des idées et des solutions novatrices pour améliorer les performances et les résultats de l’équipe.
  • Travailler efficacement en équipe pour rendre le lieu de travail plus productif.
  • Réalisation de recherches approfondies et d’analyses de données pour appuyer la planification stratégique et la prise de décisions éclairées.
  • Aider à répondre aux demandes des clients et répondre aux questions pour améliorer la satisfaction.
    Routine terminée maiManaged time effectively to ensure tasks were completed on schedule and deadlines were met.

  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed routine maintenance and repair.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Updated and maintained databases with current information.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Operated equipment and machinery according to safety guidelines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Responsable Des Achats et Des Ventes

Informatique Boisbriand Inc. / C.D.S.I. ATMT Inc.
Boisbriand, Quebec
05.1994 - 12.2002
  • Company Overview: Fournisseur de produits et services informatiques, Magasin de détail (jusqu’à Avril 1999), Centre de service sous garantie pour Compaq et Hewlett-Packard
  • Effectuer tous les achats de matériel informatique, en choisissant judicieusement les fournisseurs
  • Contrôle de l’inventaire (importance de minimiser l’inventaire sans affecter les activités normales de l’entreprise)
  • Réaliser toutes les ventes de matériel, par téléphone et au comptoir
  • Agir en tant que technicien informatique lors de travaux chez les plus gros clients
  • Conseiller les clients sur leurs besoins informatiques, du simple usager au dirigeant d’entreprise
  • Fournisseur de produits et services informatiques, Magasin de détail (jusqu’à Avril 1999), Centre de service sous garantie pour Compaq et Hewlett-Packard
  • Étant au sein d’ATMT depuis son début, l’entreprise a su s’épanouir, passant d’un magasin de détail à un centre de distribution de produits et services informatiques, ayant atteint un chiffre d’affaire de plus de 4 millions de dollars.
  • Verified purchase requisitions by comparing items requested to master list.
  • Oversaw the preparation and processing of purchase orders and documents in accordance with company policies.
  • Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
  • Prepared and presented reports on purchasing activities and cost analysis for upper management.
  • Negotiated contracts with outside providers to minimize costs to company and customers.
  • Ensured compliance with international and local procurement regulations and laws.
  • Settled complex new and existing agreements or statements of work, requests for information and requests for proposals.
  • Selected and negotiated contracts with supply vendors to obtain top-notch pricing on materials and items.
  • Negotiated contracts with suppliers to secure advantageous terms.
  • Represented companies in negotiating contracts and formulating policies with suppliers.
  • Maintained information database related to products and service availability, supplier capabilities and lead times.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Participated in trade shows and conferences to stay abreast of industry trends and developments.
  • Led initiative for new purchasing protocol proposal and implementation.
  • Collected documentation to assemble new purchase order contract folders.
  • Negotiated contracts with vendors to secure the best possible prices for goods and services.
  • Conducted market research to determine appropriate pricing.
  • Formulated and implemented annual purchasing plans and contracts, covering OEM, import, ingredients, materials and equipment.
  • Conducted regular inventory audits to prevent stock shortages or excess.
  • Coordinated importation of items via ocean and air.
  • Identified potential areas of cost savings through supplier consolidation or alternative sourcing methods.
  • Analyzed market trends to determine appropriate purchasing strategies.
  • Supported corporate initiatives by identifying opportunities for cost reduction through value analysis techniques.
  • Managed vendor accounts payable issues by providing accurate documentation when required.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Organized and prioritized projects.
  • Assisted in resolving disputes with suppliers regarding defective merchandise or late deliveries.
  • Evaluated proposals from vendors on a regular basis to ensure cost effectiveness.
  • Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
  • Monitored and forecasted upcoming levels of demand to maintain optimal inventory levels.
  • Utilized ERP systems for efficient management of purchasing processes.
  • Developed and maintained relationships with suppliers to ensure timely delivery of products.
  • Researched new sources for supplies, materials and services in order to reduce costs and improve efficiency.
  • Conducted market research to identify potential new suppliers and products.
  • Established cross-functional team that exceeded benchmarked order management metrics and reduced average purchasing cycle times time year-over-year.
  • Ensured compliance with all applicable laws related to procurement processes.
  • Developed and implemented strategic purchasing plans to meet company objectives.
  • Collected operations data and created spreadsheets detailing trends.
  • Conducted performance evaluation of suppliers to drive continuous improvement.
  • Implemented policies and procedures for effective management of the purchasing process.
  • Managed risks associated with supply contracts and agreements.
  • Monitored inventory levels to ensure adequate stock for production requirements.
  • Reviewed supply levels and aging inventory to forecast purchasing needs.
  • Analyzed trends in supplier pricing to secure the best deals and maintain cost control.
  • Tracked and approved procurement plans and inventory levels.
  • Led sustainability initiatives in procurement practices to support environmental and social goals.
  • Developed and maintained an up-to-date database of suppliers, products, and prices.
  • Managed and mentored purchasing department staff to enhance team performance.
  • Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
  • Collaborated with other departments to identify and fulfill their purchasing needs.
  • Coordinated with logistics to ensure timely delivery of purchased items.
  • Analyzed market and delivery systems to determine present and future material availability.
  • Created detailed specifications for requested items prior to issuing purchase orders.
  • Conducted regular vendor performance reviews to ensure quality standards were met.
  • Sourced new vendors for purchasing needs.
  • Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Introduced new incentive and recognition supplier programs.
  • Implemented quality control procedures to ensure received products met required standards.
  • Identified and realized cost-saving opportunities through strategic sourcing and procurement optimization.
  • Collaborated with internal stakeholders such as sales personnel, operations managers and finance teams.
  • Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
  • Managed supplier relationships to ensure compliance with agreed-upon terms and conditions.
  • Identified systematic problems and root causes to resolve issues and improve service delivery.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed routine maintenance and repair.
  • Managed household errands and other essential duties.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Responsable De La Numérisation De Dossiers Légaux

Stikeman & Elliott
Laval, Quebec
01.1996 - 12.1998
  • Travail à l’étranger pour la firme d’avocats Stikeman & Elliott
  • Responsable de la numérisation de dossiers légaux en Europe (Hongrie, Suisse, Liechtenstein)
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Directed recruitment, hiring, and training of new staff members.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Created and managed budgets for travel, training, and team-building activities.
  • Ensured compliance with regulatory requirements and industry standards.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Delegated work to staff, setting priorities and goals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Managed annual budgeting and forecasting, optimizing resource allocation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Enhanced customer satisfaction through the development of a customer service excellence program.
  • Implemented quality control measures to uphold company standards.
  • Proposed or approved modifications to project plans.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Ensured compliance with industry regulations and company policies.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Recruited and trained new employees to meet job requirements.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Established processes to ensure efficient workflow throughout the organization.

Directeur General

Entreprise Patrick Touchette Enr.
Laval, Quebec
01.1993 - 12.1994
  • Mise en place et gestion opérationnelle de l’entreprise, vente et réparation de systèmes informatiques

Education

Certificat - comptabilité générale

UNIVERSITÉ DU QUÉBEC À MONTRÉAL
Montreal, QC
01.1997

Skills

  • Ecosystème Microsoft
  • Project management
  • Customer service
  • Technical support
  • Budget management
  • Contract management
  • Supplier relationship
  • Serveur 2008-2022
  • Windows XP-11
  • Plateforme 365
  • Time management
  • Problem solving
  • Cross-functional collaboration
  • Inventory management
  • Operations oversight
  • Process improvements
  • Stakeholder management
  • Professional demeanor
  • Problem-solving
  • Business administration
  • Crisis management
  • Systems organization
  • Effective decision making
  • Excellent communication
  • Attention to detail
  • Employee coaching
  • Teamwork and collaboration
  • Change management
  • Interpersonal communication
  • Adaptable and flexible
  • Balanced work ethic
  • Analytical skills
  • Quality assurance

Languages

  • Français
  • Anglais

Personal Information

Date of Birth: 08/12/73

Certification

  • Microsoft Suite
  • Intel
  • Other software certifications

Languages

French
Native/ Bilingual
English
Full Professional

Accomplishments

  • ADD accomplishments with SMT and other companies

Affiliations

  • Outdoors
  • ADD other activities
  • ADD Volunteering activities

References

References available upon request.

Timeline

President Directeur General

Services CompuTouch
01.2003 - Current

Contracteur General

Patrick Touchette
01.1999 - 12.2005

Responsable De La Numérisation De Dossiers Légaux

Stikeman & Elliott
01.1996 - 12.1998

Responsable Des Achats et Des Ventes

Informatique Boisbriand Inc. / C.D.S.I. ATMT Inc.
05.1994 - 12.2002

Directeur General

Entreprise Patrick Touchette Enr.
01.1993 - 12.1994

Certificat - comptabilité générale

UNIVERSITÉ DU QUÉBEC À MONTRÉAL

Similar Profiles

  • Elma Vasquez

    Elma VasquezElma Vasquez

    Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission

  • PATRICIA OSWALD

    PATRICIA OSWALDPATRICIA OSWALD

    Executive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global ServicesExecutive Administrative Assistant at Johnson & Johnson - Strategy & Business Services, Global Services

  • Barbara Heidke

    Barbara HeidkeBarbara Heidke

    Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)Head of Corporate and EU Accounts at Language Services Group (comprising Language Services Direct and Simon and Simon International)

  • Jennifer Bakri

    Jennifer BakriJennifer Bakri

    Customer Service Representative at Belairdirect InsuranceCustomer Service Representative at Belairdirect Insurance

  • Georgia Pappas

    Georgia PappasGeorgia Pappas

    Juice Bar/Bartender at Allo Mon CocoJuice Bar/Bartender at Allo Mon Coco

CREATE PROFILE
Patrick Touchette