Patrick Trevenen

• Salesforce environment of over 500 users for Government Cloud.
• Created and maintained over 40 sandboxes at any given time for developers and new changes to production.
• Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for end users.
• Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across each organization.
• Used both Data Loader and Data Loader.io to add and remove records on a regular basis
• Handled setting up new users, using the appropriate settings and permissions. Also, froze and deactivated users who left the company.
• Familiar with the App Exchange and downloading and installing apps.
• Set up Roles, Profiles, Permission sets and permission set groups.
• Updated page layouts
• Built apps using Salesforce Built in App Builder.
• Familiar with Sales, Service and Government Clouds
• Work directly with Product Owners to identify and triage areas of improvement, gather requirements,
  present user stories, manage collaborations, and oversee the development lifecycle
• Ensure proper controls are in place in the areas of security, access, separation of duties, design and
  release standards
• Create training guides/white papers for end users, administrators, and community users
• Collaborate with developers to investigate and resolve production issues
• Follow IT incident response protocols, communicate with stakeholders, and deliver fixes
• Monitor and manage Salesforce releases and feature changes by maintaining a working repository,
  conducting deployments, testing changes, and customer follow-ups
• Support one or more teams in all phases of the development lifecycle, including participation in
  requirements sessions, planning sessions, development support, and release management
• Contribute to internal company initiatives and commitment to personal improvement and continuous
  learning objectives
• Configuration and maintaining CI/CD pipelines across multiple orgs with numerous projects
• Act as tiered support for high-severity and business impacting Salesforce related issues
• Track and monitor key performance indicators (kpi’s) including budget, allotted hours, usage rate,
  completion rate, time on case and response time.
• User management, Reports, Dashboards, Sandbox refresh, Data loads, PMD Scans and many more administrative tasks.

Enhanced user experience by optimizing Salesforce system configurations and customizations. Streamlined business processes for increased efficiency by implementing automation tools within theSalesforce platform.

• Boosted data quality and integrity with regular database maintenance, including deduplication and data cleansing efforts.
• Collaborated with cross-functional teams to develop customized solutions that met specific business needs.
• Improved user adoption rates by creating comprehensive training materials and conducting hands-on workshops for end users.
• Established robust security measures within the Salesforce environment by implementing role-based access controls, sharing rules, and field-level security settings.
• Reduced manual workload for sales team members by automating repetitive tasks through Salesforce workflows and use of Flow.
• In a span of 12 weeks, I led the project of moving all users from Classic to Lighting in Salesforce.
• Used In-App Guidance to help leaders and users to learn the new User Interface. Salesforce Lightning.
• Conducted weekly training sessions to train both new and old users on the benefits of Salesforce Lighting and user adoption and creating new enhanced Reports and Dashboards.
• Used Lightning App Builder to build out new home, app, and record pages.

• Set up their Salesforce Org from scratch.
• Boosted user adoption rates by developing comprehensive training materials and conducting personalized training sessions for end-users.
• Set up their Salesforce Org from scratch implementing OWD, Sharing Rules, Users, Permissions, Custom objects fields and tabs.
• Implemented their Logo theme on the Salesforce home page.
• Used In-App Walk-throughs and window pop-ups to help new users with the benefits and use of Salesforce.

• Professional Development: Salesforce
• Rank: 4 Times Ranger
• 582 Badges
• 245, 412 Points
• 90 Trails completed
• 4 Super Badges