Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Timeline
Generic

Patrick Tunis

Elmwood Park,United States

Summary

Accomplished International Operations Manager with a proven track record at SIRVA BGRS Worldwide, Inc., enhancing operational efficiency by 15% and employee engagement by 25%. Expert in cross-functional team leadership and compliance management, I excel in fostering vendor relations and driving continuous improvement. My approach blends strategic project leadership with effective interpersonal skills, achieving significant advancements in performance and satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

International Operations Manager

SIRVA BGRS Worldwide, Inc.
10.2022 - Current
  • Spearheaded the expansion of a high-performing team, enabling a 30% increase in workload capacity by recruiting, onboarding, and training for 15 or more new client accounts.
  • Proposed and implemented an anonymous employee feedback system, which included bi-weekly leadership meetings to review and take action on employee insights. This initiative significantly enhanced collaboration, transparency, and accountability within the department.
  • Developed and launched marketing tools, including certificates for employee milestones and internal/external flyers for new technology rollouts, successfully promoting engagement with new applications and increasing adoption rates.
  • Directed quarterly client review sessions, aligning service delivery to evolving client needs, and achieving a 20% improvement in client satisfaction ratings over one year.
  • Created and executed customized action plans for team and individual success, identifying performance gaps and implementing corrective actions that minimized inefficiencies.
  • Orchestrated process improvements in collaboration with stakeholders, resulting in a 15% boost in productivity and faster response times in move-management workflows.
  • Trained and mentored new hires, accelerating their integration and boosting team readiness to take on expanded account portfolios.
  • Chaired the International Activities Committee and Communications Sub-Committee, strengthening internal communications and enhancing employee engagement by 25%.

Operations Manager

Maximus, Inc.
01.2020 - 10.2022
  • Managed a 200-person call center handling government benefit inquiries, ensuring adherence to service standards for various claims and fraud detection.
  • Oversaw grant programs for small businesses in collaboration with the Agency of Commerce and Community Development.
  • Supervised daily operations, ensuring compliance with performance metrics, and maintaining direct communication with state stakeholders to address issues.
  • Evaluated and addressed training needs to maintain up-to-date knowledge of multiple UI programs, implementing new processes to enhance service quality.
  • Responsible for scheduling, staffing needs, and maintaining compliance with operational and corporate policies.
  • Monitored and improved the efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support to meet company objectives.
  • Analyzed data from daily reports to identify trends in production performance metrics.

Operations Manager

AltaStaff
04.2020 - 01.2021
  • Directed a team, overseeing audits, performance metrics, and compliance measures.
  • Developed and implemented operational policies, enhancing productivity and service quality.
  • Supervised quality assurance and training programs, supporting alignment with client expectations.
  • Established effective client relationships, addressed complex challenges, and coordinated cross-functional initiatives.

Criminal Warrant Administrator

Cook County Sheriff Department
Chicago, IL
04.2013 - 03.2019
  • Managed documentation and databases for detainee and warrant information, ensuring accurate and efficient record-keeping.
  • Provided executive support, created training manuals, and developed extensive reports for upper management.
  • Performed data entry tasks into computer databases from paper documents.
  • Compiled statistical data from a variety of sources for analysis purposes.
  • Designed forms and templates to streamline workflow processes within the organization.

Education

Bachelor of Arts - Business Administration

Southern New Hampshire University
06-2025

Skills

  • Cross-functional team leadership
  • Import and export operations
  • Customs regulations
  • Transportation Management
  • Staff Supervision
  • Staffing oversight
  • Customer and vendor relations
  • Expense Tracking
  • Excellent interpersonal skills
  • Knowledge of performance tracking
  • Key Performance Indicators
  • Operational Efficiency
  • Forecasting
  • Standard Operating Procedures
  • Compliance Management
  • Project Leadership
  • Continuous Improvement
  • Teamwork and Collaboration

Certification

  • Management & Leadership Skills: Planning & Execution — Highly Proficient
  • Customer Focus & Orientation — Proficient
  • Customer Service — Highly Proficient

Core Competencies

  • Operations & Team Management
  • Customer Relationship Management
  • Performance Analysis & Strategy
  • Process Improvement & Training
  • Compliance & Quality Assurance
  • Cross-functional Team Leadership
  • Risk & Opportunity Assessment

Timeline

International Operations Manager

SIRVA BGRS Worldwide, Inc.
10.2022 - Current

Operations Manager

AltaStaff
04.2020 - 01.2021

Operations Manager

Maximus, Inc.
01.2020 - 10.2022

Criminal Warrant Administrator

Cook County Sheriff Department
04.2013 - 03.2019

Bachelor of Arts - Business Administration

Southern New Hampshire University

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Patrick Tunis