Patrick Tuohy

In the summer of 2023 I had tot he idea to become an entrepreneur and start my own cleaning company, this job consisted of door to door sales, but eventually transformed into hiring employees, and a clientele list.

• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Optimized workflow by analyzing operational data and implementing process improvements.
• Interacted well with customers to build connections and nurture relationships.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Increased client satisfaction by implementing innovative business strategies and streamlining processes.
• Boosted revenue by identifying new business opportunities and diversifying product offerings.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and motivated employees to perform daily business functions.
• Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.

Afforded the opportunity to deal with thousands of hungry customers a week, and have the reward of being tipped to track my progress.

• Answered customers' questions, recommended items, and recorded order information.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
• Established rapport with regular customers, fostering loyalty through exceptional service.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.