Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Tye

San Diego,CA

Summary

Enthusiastic sales and customer service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates. Talent for building positive relationships with staff at all levels of the organization and the public.

Overview

8
8
years of professional experience

Work History

Brand Ambassador

Breville
11.2022 - Current
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Demonstrated products to customers to illustrate features, advantages and benefits.
  • Established and maintained positive relationships with customers.
  • Maintained knowledge of current promotions and product features.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.

Sales representative

Nespresso
05.2022 - 10.2022
  • Assist customers with technical issues in regards to the machines
  • Direct customers to resources provided by nestle to solve any issues they might face or questions they may have
  • Provide information about the many coffee varieties offered by Nespresso including their origin and processing methods.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.


Lead barista

A.T. Coffee House
01.2019 - 03.2020
  • Replenish merchandise
  • Provide quality beverage and food products consistently for customers
  • Maintain a clean and organized workspace
  • Assist with new employee training to create a friendly and high functioning workplace
  • Preparing to open/close the store
  • End of day count/deposit
  • Provide care for plants in store
  • Sharing product information with customers to help find a suitable item (bulk coffee beans, bulk tea, brewing equipment and clothing)
  • Photography for advertising.

Barista

Coffee Bean and Tea leaf
09.2016 - 10.2017
  • Provide quality beverage and food products consistently for customers
  • Maintain a clean and organized workspace
  • Assist with new employee training to create a friendly and high functioning workplace
  • Preparing to open/close the store
  • Replenish merchandise
  • Sharing product information with customers to help find a suitable product for them.

Education

Clairemont High School

Computer Science And Programming

San Diego Mesa College

Skills

  • Customer Retention
  • Customer Service
  • Competitor research
  • Customer Needs Assessment
  • Network development
  • Staff Training
  • Customer Relationship Building

Timeline

Brand Ambassador

Breville
11.2022 - Current

Sales representative

Nespresso
05.2022 - 10.2022

Lead barista

A.T. Coffee House
01.2019 - 03.2020

Barista

Coffee Bean and Tea leaf
09.2016 - 10.2017

Clairemont High School

Computer Science And Programming

San Diego Mesa College

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Patrick Tye