Patrick Vang
Ham Lake,MN
Summary
Client services professional with strong background in managing client relationships and resolving issues with precision. Proven ability to work collaboratively with teams and adapt to changing needs, ensuring seamless service delivery. Possesses excellent communication and problem-solving skills, valued for reliability and results-oriented approach.
Overview
11
11
years of professional experience
Work History
Dedicated Client Service Officer 2
Wells Fargo & Company
Minneapolis, MN
03.2023 - Current
- Delivered exceptional client service through effective communication and issue resolution.
- Managed client inquiries and facilitated timely responses to enhance satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Analyzed client feedback to identify areas for improvement in service offerings.
- Led projects focused on enhancing customer experience, resulting in positive feedback trends.
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
- Provided knowledgeable service and support for all customer needs.
- Consistently exceeded performance metrics, resulting in recognition as a top-performing Client Service Officer.
Mortgage Loan Closer 2
Wells Fargo
Minneapolis, Minnesota
08.2019 - 08.2022
- Managed loan processing to facilitate timely and accurate closings free from errors. Supported organization by following detailed procedures and maintaining clear communication among customers, third parties, and team members in a fast-paced environment. Reviewed documents for compliance and prepared final documentation and mortgage-closing packages for various loan types.
Everyday Banker 2/Coach
Wells Fargo
Shoreview, Minnesota
01.2019 - 08.2019
- Trained new team members and tracked progress. Assisted in troubleshooting technical issues. Provided constructive feedback to support development of new team members. Adapted coaching techniques to meet various learning styles. Supported team members in reaching their full potential. Communicated effectively to resolve issues quickly. Guided customers in understanding financial products and procedures. Analyzed problems and created solutions using multiple computer systems. Met performance objectives while following policies and regulations.
Phone Banker 1
Wells Fargo
Shoreview, Minnesota
08.2018 - 01.2019
- Delivered exceptional customer service by addressing inquiries and resolving account issues efficiently.
Call Service Representative
Texas 811
Remote Agent, Minnesota
01.2016 - 08.2018
- Work independently with little or no direction; Little to no supervision; Communication through via email/webcam/phone
Call Service Representative
811 Korpartners
Mendota Heights, Minnesota
12.2014 - 12.2015
- Data entry; Software and Written skills; 40 wpm; Call Forwarding; Handle Inbound calls
Education
Associate in Applied Science Degree - Computer Programming & Applications
Minneapolis Business College
Roseville, MinnesotaSkills
- Professionalism and etiquette
- Problem-solving skills
- Attention to detail
- Multitasking
- Effective communication
- Client needs assessment
Timeline
Dedicated Client Service Officer 2
Wells Fargo & Company
03.2023 - Current
Mortgage Loan Closer 2
Wells Fargo
08.2019 - 08.2022
Everyday Banker 2/Coach
Wells Fargo
01.2019 - 08.2019
Phone Banker 1
Wells Fargo
08.2018 - 01.2019
Call Service Representative
Texas 811
01.2016 - 08.2018
Call Service Representative
811 Korpartners
12.2014 - 12.2015
Associate in Applied Science Degree - Computer Programming & Applications
Minneapolis Business College