Patrick Van Norstrand
Hyde Park,NY
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
4
4
years of professional experience
Work History
Front Desk Host
Hyatt House
02.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Maintained a welcoming environment by keeping the lobby clean, organized, and well-stocked with necessary materials.
- Assisted guests with booking reservations, ensuring accuracy and personalizing their stays according to preferences.
- Handled cash transactions accurately, balancing daily receipts and maintaining financial security for the hotel.
- Utilized reservation software proficiently in managing bookings accurately while minimizing errors in room assignments or billing details.
- Contributed to the success of hotel events and functions by working closely with banquet staff in ensuring seamless coordination between departments.
Grocery Clerk
ShopRite
06.2021 - 04.2023
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Pleasantly greeted customers and provided prompt and courteous service.
Crew Member
McDonald's
12.2019 - 06.2021
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
No Degree - Performing Arts
Dutchess Community College
Poughkeepsie, NY12.2022
Advanced Regents Diploma - General
Highland High School
Highland, NY06.2019
Skills
- Basic Accounting
- Record Keeping
- Active Listening
- Tactfulness
- Pallet Jack Operation
- Reliability
Hobbies
- Drawing
- Writing
- Hiking
- Working Out
Timeline
Front Desk Host
Hyatt House
02.2023 - Current
Grocery Clerk
ShopRite
06.2021 - 04.2023
Crew Member
McDonald's
12.2019 - 06.2021
No Degree - Performing Arts
Dutchess Community College
Advanced Regents Diploma - General
Highland High School
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