Patrick Vasquez

• Generated new business leads by utilizing networking events, referrals, and targeted marketing campaigns.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Negotiated competitive rates with carriers by leveraging strong industry relationships and presenting compelling case studies on behalf of clients.
• Improved sales closing ratio by refining presentation skills and addressing potential objections proactively during consultations.
• Educated clients on the importance of life insurance coverage and how it fits into their overall financial plan.
• Achieved consistent sales growth by staying informed about evolving product offerings from multiple carriers and selecting optimal solutions for each client situation.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Communicated with clients to understand property needs and preferences.
• Advised clients on market conditions and property value for informed decision-making.
• Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.

• Interview, Staff, Onboard, Train, Manage and Develop a team of Customer Advocates and Lot Attendants by conducting monthly touch bases and continuous check ins and ride-alongs to ensure employees and customers satisfaction

• Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.

• Generate and monitor regular reports of the business and present them to upper management

• Actively look for ways to improve the overall customer and team experience

• Address and effectively manage complex and sensitive customer-facing issues

• Act as a subject matter expert on the Carvana customer journey and offer guidance to advocates in order to provide the ideal customer experience

• Create a strong morale and spirit throughout the team by implementing a continuous positive environment throughout daily motivational stand ups and shout outs.

• Worked as a team to make sure the guests were satisfied in all public areas of the ship.

• Interacted with people of all ages, personalities, cultures, and backgrounds.

• Assessed guests' needs and ensured appropriate comfort.

• Took appropriate action when needed to always make sure the guests and crew were healthy
and safe.

• Demonstrated a high proficiency in reading, writing, and speaking in foreign languages.

• Created a fun, and unique environment for students to learn effectively.

• Planned and delivered individual, or group lessons on a daily basis.

• Tutored students individually after classes