Patrick Wahl
Port Jefferson Station,NY
Summary
Dynamic leader with over 20 years of extensive experience at Altice USA, adept in technical leadership and resource management. Excelled in network operations, achieving significant efficiencies and mentoring teams for peak performance. Skilled in ITIL, and network troubleshooting.Proven track record in leveraging technical and leadership skills to drive operational success and innovation.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Network Operations Supervisor
Altice USA
09.2017 - Current
- Lead a team of 20-25 operators to oversee day to day operations of the 24x7x365 Network Operations Center
- Develop, guide and instruct personnel in the proactive management of Corporate Technologies spanning multiple platforms
- Administration of Remedy, Netcool, Hiplink and Spectrum Network Management System
- Assist Managers with special projects to ensure Call Center Productivity is maintained
- Developing, establishing and managing all operational escalation procedures that communicate complex problems to the respective operational entity
- Evaluated emerging technologies for potential integration into existing networks, keeping the company at the forefront of industry advancements.
- Mentored junior staff, providing guidance on best practices in network operations management.
- Streamlined processes for network maintenance, improving overall efficiency.
- Led the successful migration of critical systems to new platforms, minimizing disruption to business operations.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
- Identified and immediately resolved issues with network devices.
NOC WIFI Administrator
Altice USA, Former Cablevision Systems
06.2010 - 09.2017
- Led a team of 2 operators to perform daily tasks
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Network Operations Operator
Cablevision
01.2003 - 10.2010
- Troubleshoot Network Lag through routers and gateways
- Identify and resolve issues concerning TCP/IP, DHCP, DNS, proxy server, POP/SMTP servers on both client machines and servers
- Use of Remedy Database, Cabledata, and Groupwise to document and edit Customer Support
- Responsible for escalation and documentation of outages or any networking issue, as well as escalating to the appropiate department
- Responsible for monitoring and troubleshooting 60,000+ node network with feeds to over 1 million subscribers
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Provided on-the-job training to newly hired workers and team members.
- Assist Supervisors, Managers and leads with special projects to ensure Productivity is maintained
Facilities Coordinator
Cablevision
01.1998 - 10.2003
- Processed all incoming and outgoing mail
- Received, processed and distributed all incoming mail to appropriate departments
- Sorted and delivered all the mail
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Education
No Degree - Architectural Engineering
SUNY
Farmingdale, NYHigh School Diploma -
Harborfield High School
Greenlawn, NY06-1997
Skills
- Technical Leadership
- Risk Assessment
- Conflict Resolution
- Communications
- SLA Compliance
- Resource Management
- Leadership
- Network troubleshooting
- Problem resolution
- Customer support
- Training and mentoring
- Network Monitoring
Certification
Certified ITIL Foundation
Timeline
Network Operations Supervisor
Altice USA
09.2017 - Current
NOC WIFI Administrator
Altice USA, Former Cablevision Systems
06.2010 - 09.2017
Network Operations Operator
Cablevision
01.2003 - 10.2010
Facilities Coordinator
Cablevision
01.1998 - 10.2003
Certified ITIL Foundation
No Degree - Architectural Engineering
SUNY
High School Diploma -
Harborfield High School
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