Patrick Wambaugh
Lakewood,WA
Summary
Dynamic Business Analyst with a proven track record at WatchGuard Technologies Inc., enhancing business processes and client satisfaction through expert data analysis and team collaboration. Leveraged SQL proficiency and analytical thinking to optimize operations and decision-making. Achieved significant improvements in project management and reporting efficiency, demonstrating a strong blend of technical and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Business Analyst
WatchGuard Technologies Inc.
05.2021 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Streamlined reporting processes for enhanced decision-making and business insights.
- Increased data accuracy by implementing thorough data validation and cleansing processes.
- Reduced report generation time significantly by optimizing SQL queries and restructuring existing databases.
- Generated ad-hoc reports upon request, supporting various stakeholders'' needs for timely information access.
- Supported creation of data warehouses for expediting processing times for utilized reports.
- Built from the ground up a viable system for monitoring and reporting on Point of Sale data validation.
Account Specialist
WatchGuard Technologies Inc.
11.2019 - 05.2021
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Facilitated the processing of both purchase orders and discount rebates in a timely manner, per the administered request by customer.
Quality Hardware Technician
WatchGuard Technologies Inc.
02.2016 - 10.2019
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Collaborated with teams on design reviews and validation testing for Network Security hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
- Outlined design requirements, BOMs, functional specifications and reports to document development processes.
- Collaborated direct with Manufacturers to ensure quality of product shipped and repaired.
- Rigorously tested defective devices to establish true issue with hardware product.
Warehouse Assosciate
WatchGuard Technologies Inc.
09.2015 - 01.2016
- Performed inventory control, such as counting, and stocking merchandise.
- Performed software upgrades on hardware devices with a meticulous focus on quality.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Maintained clean, orderly work environment free of hazards.
Seasonal Worker
City of Tualatin
08.2011 - 09.2015
- Operated a variety of tools and machinery for tasks like mowing lawns, trimming trees, repairing fences, painting picnic tables, fixing broken sprinklers resulting in well-maintained parks'' grounds.
- Handled minor repairs on park equipment ensuring that all facilities function efficiently.
- Increased community engagement through participation in events like volunteer clean-ups and educational workshops.
- Kept grass, trees and landscaping beds in professional condition with regular care.
- Checked on safety and operation of park equipment every week.
- Ensured timely completion of assigned tasks by adhering to schedule set by supervisors.
Short Order Cook
Adventist Medical Center Portland
06.2010 - 07.2011
- Kept cooking area up to code for health and safety inspections.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
Dishwasher
Adventist Medical Center Portland
01.2005 - 06.2010
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by kitchen.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Delivered carts of prepared food to nursing stations for patients.
- Assisted with kitchen prep work to help operations run smoothly and meet patient needs.
- Assembled trays of food to be delivered to patients.
Education
No Degree - Business
Mt. Hood Community College
Gresham, ORCertification - Audio Engineering
Recording Connection
Seattle, WA01-2018
High School Diploma -
Portland Adventist Academy
Portland, OR06-2004
Skills
- Data analysis
- Requirements gathering
- Team collaboration
- Microsoft Office Suite
- SQL proficiency (SQL Server Management Studio and Snowflake)
- Tableau report building and writing
- Analytical thinking
- SWOT analysis
- Scrum frameworking
- Nature, product, and elopement photography
- Digital photo editing
- Photography composition knowledge
Timeline
Business Analyst
WatchGuard Technologies Inc.
05.2021 - Current
Account Specialist
WatchGuard Technologies Inc.
11.2019 - 05.2021
Quality Hardware Technician
WatchGuard Technologies Inc.
02.2016 - 10.2019
Warehouse Assosciate
WatchGuard Technologies Inc.
09.2015 - 01.2016
Seasonal Worker
City of Tualatin
08.2011 - 09.2015
Short Order Cook
Adventist Medical Center Portland
06.2010 - 07.2011
Dishwasher
Adventist Medical Center Portland
01.2005 - 06.2010
No Degree - Business
Mt. Hood Community College
Certification - Audio Engineering
Recording Connection
High School Diploma -
Portland Adventist Academy
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