Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Key Skills
Personal Information
Timeline
Generic

Patrick Wangoi

San Diego,CA

Summary

A bilingual case manager with over six years of experience in providing social integration services to individuals with intellectual disabilities. Skilled in developing and implementing self-sufficiency plans, coordinating with various agencies and partners, and supervising job coaches. Committed to cultural sensitivity and inclusivity in serving diverse populations. Excellent communication and collaboration skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Case Manager II

Arc of San Diego
01.2022 - Current
  • Deliver comprehensive case management services to consumers.
  • Conduct client intake procedures based on established criteria.
  • Collaborate directly with clients to formulate practical and achievable independence goals, considering their unique strengths and weaknesses.
  • Develop plans encompassing short and long-term goals, outlining the means and time frames for goal attainment, particularly in the context of securing employment.
  • Oversee and manage all aspects of consumer service delivery within supported employment programs, encompassing employment facilitation, creation, and execution of individual habitation service plans.
  • Ensure meticulous maintenance of consumer case files in accordance with agency and regulatory guidelines and standards.
  • Supervise job coaches to guarantee the delivery of required services, focusing on the quality of services provided within assigned caseload and program.
  • Conduct regular training sessions for both consumers and job coaches on a monthly basis to enhance skills and knowledge.
  • Delegate responsibilities and create a shift plan for the job coaches and consumers.
  • Actively participate in leadership meetings.
  • Data entry in client management software called Therap.
  • Protect consumer's data in alignment with HIPAA privacy protocols.
  • Manage multiple program budgets and approved purchases for staff.

Case Manager

Western Idaho Crisis Center
08.2019 - 09.2021
  • Welcome guests to the crisis center.
  • Provide support to crisis center guests by answering questions upon their arrival and provide basic necessities.
  • Meet with clients to do brief intake and assessment to determine immediate needs (sheltering or financial assistance) as necessary.
  • Coordinate with internal and external partners to include travel partners, hotel staff, medical support teams, and state partners.
  • Coordinate and communicate with crisis center leadership to ensure that client needs are addressed in a timely and professional manner
  • Works with an interdisciplinary team and individual toward de-escalation and development of a discharge plan to support stability within the 23 hours and 59 minutes of an individual’s stay.

Lead Supervisor

Aspire Human Services
11.2013 - 08.2019
  • Coordination of services for adults with developmental disabilities who lived on their own.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Meet the needs of clients by following through, meeting deadlines, and interacting with others in a
    respectful and culturally appropriate manner.
  • Prepare and maintain records of client progress and services performed, reporting changes in client
    condition to medical personnel and managers.
  • Protected patient data in alignment with HIPAA privacy protocols

Education

Master of Arts - Social Work

Grand Canyon University
Phoenix, AZ
08.2027

Bachelor of Arts - Social Science

Boise State University
Boise, ID
05.2019

Skills

  • Scheduling
  • Project plans
  • Data collection
  • Excel
  • Customer Service
  • Social Service
  • Case Management
  • Developmental Disabilities Experience
  • French
  • Autism Experience
  • Public Speaking
  • Fundraising
  • Crisis Intervention
  • Mental Health Counseling
  • Crisis Management
  • Behavioral Therapy
  • Social Work
  • Patient Care
  • Customer service (3 years)
  • Microsoft Excel (3 years)
  • HTML5 (1 year)
  • Google Docs (3 years)
  • Adobe Acrobat (3 years)
  • Writing skills (3 years)
  • Behavioral Health
  • Google Docs
  • Leadership
  • Talent acquisition
  • Customer service
  • Interviewing
  • Social work
  • Resource Management
  • Case Planning
  • Cross-Functional Collaboration

Certification

  • CPR Certification
  • First Aid Certification

Additional Information - Key Skills

  • Strong detailed oriented skill
  • Experience with data collection, and analytical process.
  • Experience with development and implementation of project plans, scheduling, budgeting and expenditure reports
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint), and Google Drive
  • Experience with public speaking and story telling
  • Experienced in community outreach
  • Multilingual in English, Swahili, and French

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Program coordinator, and QIDP

Timeline

Case Manager II

Arc of San Diego
01.2022 - Current

Case Manager

Western Idaho Crisis Center
08.2019 - 09.2021

Lead Supervisor

Aspire Human Services
11.2013 - 08.2019

Master of Arts - Social Work

Grand Canyon University

Bachelor of Arts - Social Science

Boise State University

Similar Profiles

CREATE PROFILE
Patrick Wangoi