Patrick Waska
Bethel,AK
Summary
Proven professional with a track record of enhancing customer experiences at Grant Aviation through meticulous attention to detail and exceptional customer service skills. Excelled in multitasking and organization, ensuring efficient operations and customer satisfaction. Adapted quickly to new technologies, demonstrating a commitment to continuous improvement and safety at Yukon Kuskokwim Health Corporation.
Overview
9
9
years of professional experience
Work History
Hostel Technician
Yukon Kuskokwim Health Corporation
08.2021 - 07.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Airport Customer Service Agent
Grant Aviation
11.2017 - 12.2017
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Medicaid Enrollment Specialist
Yukon Kuskokwim Health Corporation
01.2015 - 09.2015
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
Bank Teller
Alaska USA FCU
10.2013 - 02.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma - General Studies
Qugcuun Memorial School
Oscarville, AK05.2013
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Languages
Alaskan Native (Yup’ik)
Native or Bilingual
Timeline
Hostel Technician
Yukon Kuskokwim Health Corporation
08.2021 - 07.2022
Airport Customer Service Agent
Grant Aviation
11.2017 - 12.2017
Medicaid Enrollment Specialist
Yukon Kuskokwim Health Corporation
01.2015 - 09.2015
Bank Teller
Alaska USA FCU
10.2013 - 02.2014
High School Diploma - General Studies
Qugcuun Memorial School
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