Patrick Watson
Wake Forest,NC
Summary
Experienced Program Manager with 21 years of experience, skilled in managing multi-functional advisory services teams. Advanced understanding of organizational strategies, financial management, procurement and contracting. Trained in Lean Six Sigma continuous improvement with 8 years of experience in developing solutions to improve processes and minimize waste. Purpose-driven in applying 5 Whys, Fishbone Diagrams and Value Stream Maps, among other lean techniques, when working with clients to improve efficiency. Expert in establishing and comparing Key Performance Indicators to established targets to determine process improvement program success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Transformation Program Manager
Jacobs
Wake Forest, NC
04.2021 - Current
- Interacted with project teams and stakeholders to identify business needs and requirements
- Addressed and resolved technical, financial and operational concerns by working with team members and sponsors
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Identified system needs and designed processes to support business requirements
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements
- Strategically balanced technology and business needs of organization
- Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts
Revenue Systems Solutions Practice Leader
Jacobs
Wake Forest, NC
03.2019 - 03.2021
- Maintained project schedules by managing timelines and making proactive adjustments
- Planned and arranged meetings with external stakeholders and clients, enabling all parties to meet and discuss project progress
- Managed and motivated project teams to promote collaboration and keep members on-task and productive
- Investigated and corrected or escalated project problems
- Analyzed projects to determine resource requirements and arranged for necessary staffing
- Built and utilized reporting systems to keep customers and management aware of current status
Toll Systems East Region Director
Jacobs
Wake Forest, NC
06.2016 - 02.2019
- Collaborated with internal teams, stakeholders, and management to verify delivery of desired results to clients
- Designed consulting solutions to resolve business issues and improve processes
- Engaged with customers and partners and to create positive, trusting and professional relationships
- Visited sites periodically to view service levels and adherence to regional service standards
- Monitored staff performance by actively engaging in and observing day-to-day activities
- Assisted in recruiting, hiring and training of team members
- Delivered business strategy and developed policies and procedures to improve operational quality and team efficiency
Program Manager
Jacobs
Seattle, WA
04.2010 - 05.2016
- Program Manager and PMO Office Lead for Washington State Department of Transportation Toll Division
- Led oversight team for new variable tolling system on existing SR 520 Lake Washington floating bridge
- Headed up development of RFP for toll collection system (TCS) and oversaw delivery of TCS to ensure it met all requirements
- Oversaw lane systems vendor that is installing three new toll systems in Seattle area (SR 520, I-405, and SR 99) as well as back-office vendor that supports new dynamically priced express toll lane system on I-405
- Developed and led Program Management Office (PMO) which meets monthly to review scope, schedule, budget, changes, and risks for all active projects
- Chaired testing team, cross-functional team of subject matter experts who set policy, established standards, and coordinated testing across entire Toll Division
- Managed Toll Division's Lean efforts which included evaluating potential Lean projects to find and eliminate inefficiencies
- Provided Black Belt guidance on more than 30 lean projects resulting in $288,000 in equivalent savings
- Trained 34 WSDOT and consultant staff as Lean Six Sigma White Belts
Project Manager / Deputy Program Manager
Jacobs
Austin, TX
02.2005 - 03.2010
- Project manager of Texas Department of Transportation Open Road Tolling Comprehensive Development Agreement
- Assisted with development of procurement documents that were used to evaluate and select Statewide Toll Integrator
- Oversaw planning, design, construction, testing, and operation of new toll facilities across state using Statewide Toll Integrator
- Worked with TxDOT Districts including Tyler, Waco, San Antonio, Houston, Dallas, and Laredo to implement toll services available utilizing Statewide Toll Integrator
- Deputy Program Manager for Texas Department of Transportation Statewide Customer Service Center and Toll Implementation team:
- Oversaw management of state’s three existing toll facilities, including both lane maintenance and back office operations.
- Managed four staff responsible for back office reporting, budget, accounting, and auditing.
- Developed Project Management Office and documented TxDOT processes including requirements development, change management, and user acceptance testing.
- Evaluated potential new corridors for toll feasibility and developed toll schematics.
- Created toll pricing estimator for use by districts to make initial budgeting decisions.
- Responsible for direct management of Statewide Toll Integrator utilized during implementation of five new toll facilities.
Project Engineer
Carter + Burgess
Dallas, TX
01.2001 - 01.2005
- Assisted with toll system planning and design for conversion of Houston Metro’s existing HOV lanes to High-Occupancy Toll lanes
- Evaluated Houston Metro’s information technology systems, back-office hardware/software, and field equipment to identify components that could be salvaged and reused
- Key member of North Texas Tollway Authority Maintenance Management Consultant team
- Planned, scheduled, and monitored routine maintenance activities
- Assisted with development of Computer Maintenance Management System
- Evaluated long-term maintenance needs and developed 10-year Renewal and Replacement plan
- Created and managed Maintenance Department’s Maintenance Rating Program
- Developed formal agency-wide contracting procurement process
- Established alignment and developed schematics for SH 249 Tomball Parkway extension in Montgomery County
- Designed flood mitigation areas for President George Bush Turnpike Segment IV project
- Assisted with plan development for signing and striping, illumination, and traffic control for 30 miles of IH-30 Tom Landry Freeway reconstruction
Subsurface Utility Engineering Manager
MA Engineering Consultants
Raleigh, NC
12.1999 - 12.2000
- Managed staff of four subsurface utility locators and one land surveyor
- Met with clients to scope jobs and developed estimates and negotiated work orders
- Conducted quality reviews of field locates and performed surveying of located utilities
- Performed all CADD work using MicroStation for delivery to client
- Used and oversaw equipment including Trimble Total Station, Radiodetection locators, Sensor & Software ground penetrating radar, and a vacuum excavation truck.
Battalion Fire Direction / Executive Officer
US Army
Fort Bragg, NC
08.1997 - 11.1999
- Directed positioning and firing of twenty-four 155mm Howitzers as Battalion Fire Direction Officer
- Led operation of gun systems to put ordnance downrange and on target
- Highest ranking 1st Lieutenant in Battalion as Headquarters Battery Executive Officer
- Handled battalion administrative requirements, maintained records and submitted operational reports
Battery Fire Direction Officer / Platoon Leader
US Army
Fort Bragg, NC
10.1995 - 07.1997
- Directed positioning and firing of eight 155mm Howitzers as Battery Fire Direction Officer
- Trained, supervised and led 34 soldiers as Platoon Leader
- Directed safe firing operations and artillery crew training
- Conducted personal and professional training, routine inspections and physical fitness tests
- Managed over $10M worth of equipment during garrison and deployment operations
- Maintained health, welfare and combat readiness of platoon personnel
- Served as principal advisor to First Sergeant and Battery Commander
- Supervised artillery platoon, maintained firing capability and organized platoon defense
- Enforced technical and tactical training standards to accomplish unit mission objectives
Education
MBA - Business Administration
Texas Woman's University
Denton, TX08.2008
Bachelor of Science - Civil Engineering
Auburn University
Auburn, AL12.1994
Skills
- Scheduling and Coordinating
- Project Management
- Organizational Performance
- Performance Tracking and Evaluations
- Performance Monitoring
- Work Planning and Prioritization
- Lean Six Sigma
- Cost-Saving Methods
- Value Stream Mapping
- Process Measurements
- Quality and Cycle Time Optimization
- New Process Implementation
Certification
- Registered Professional Engineer - Texas Board of Professional Engineers
- Lean Six Sigma Black Belt - University of Washington, Tacoma
- Project Management Professional - Project Management Professional
Timeline
Transformation Program Manager
Jacobs
04.2021 - Current
Revenue Systems Solutions Practice Leader
Jacobs
03.2019 - 03.2021
Toll Systems East Region Director
Jacobs
06.2016 - 02.2019
Program Manager
Jacobs
04.2010 - 05.2016
Project Manager / Deputy Program Manager
Jacobs
02.2005 - 03.2010
Project Engineer
Carter + Burgess
01.2001 - 01.2005
Subsurface Utility Engineering Manager
MA Engineering Consultants
12.1999 - 12.2000
Battalion Fire Direction / Executive Officer
US Army
08.1997 - 11.1999
Battery Fire Direction Officer / Platoon Leader
US Army
10.1995 - 07.1997
MBA - Business Administration
Texas Woman's University
Bachelor of Science - Civil Engineering
Auburn University
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