Dynamic professional with a proven track record at Comcast Corporation, excelling in technical support and customer service. Adept at problem-solving and relationship building, I consistently enhanced customer satisfaction through effective troubleshooting and clear communication. Skilled in digital marketing and multitasking, I thrive in fast-paced environments, driving results and fostering loyalty.
Hi, I’m
Patrick Watson
Technical Specialist
York,PA
Summary
Overview
18
years of professional experience
Work History
Friends Salon 24
Independent Contractor
01.2023 - Current
Job overview
- Build and maintain websites
- Develop and implement marketing campaigns
- Recommend best hardware/software to support the business
- Correct technical issues with networking, security system, and other technical needs
Campbells Snacks
Customer Service Representative
10.2023 - 10.2025
Job overview
- Resolved distributor complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced distributor satisfaction by promptly addressing concerns and providing accurate information.
- Responded to distributor requests for product and company information.
- Researched order processing issues to assist the distributor and field management team.
Comcast Corporation
Technical Support Representative
01.2012 - 10.2022
Job overview
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various wired and wireless devices, internet connectivity, phone and TV service.
- Scheduled on-site technicians for appropriate situations.
- Upsold customers to acquire new services while navigating contractual limitations.
- Accurately assisted customers with understanding the billing process and services rendered.
Alliance Computers
Technical Associate
07.2011 - 07.2012
Job overview
- Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
- Served as a subject matter expert on various technology topics, providing insights and recommendations to both technical and non-technical customers.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime for clients through proactive maintenance and timely issue resolution.
- Boosted team performance through effective training and mentoring of junior staff members.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Harrisburg University
Teaching Assistant
08.2009 - 01.2010
Job overview
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
Harrisburg University
Tutor
08.2007 - 01.2009
Job overview
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Harrisburg UniversityHarrisburg, PA
Bachelor of Science from Integrative Sciences
07-2009
University Overview
- 3.9 GPA
Central Dauphin East High SchoolHarrisburg, PA
High School Diploma
05.2001
University Overview
Honor Roll
Skills
Client relationship building
Timeline
Customer Service Representative
Campbells Snacks
10.2023 - 10.2025
Independent Contractor
Friends Salon 24
01.2023 - Current
Technical Support Representative
Comcast Corporation
01.2012 - 10.2022
Technical Associate
Alliance Computers
07.2011 - 07.2012
Teaching Assistant
Harrisburg University
08.2009 - 01.2010
Tutor
Harrisburg University
08.2007 - 01.2009
Central Dauphin East High School
High School Diploma
05.2001
Harrisburg University
Bachelor of Science from Integrative Sciences