Dynamic professional with a proven track record at Comcast Corporation, excelling in technical support and customer service. Adept at problem-solving and relationship building, I consistently enhanced customer satisfaction through effective troubleshooting and clear communication. Skilled in digital marketing and multitasking, I thrive in fast-paced environments, driving results and fostering loyalty.
Hi, I’m
Patrick Watson
Technical Specialist
York,PA
Summary
Overview
18
years of professional experience
Work History
Friends Salon 24
Independent Contractor
01.2023 - Current
Job overview
- Build and maintain websites
- Develop and implement marketing campaigns
- Recommend best hardware/software to support the business
- Correct technical issues with networking, security system, and other technical needs
Campbells Snacks
Customer Service Representative
10.2023 - 10.2025
Job overview
- Resolved distributor complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced distributor satisfaction by promptly addressing concerns and providing accurate information.
- Responded to distributor requests for product and company information.
- Researched order processing issues to assist the distributor and field management team.
Comcast Corporation
Technical Support Representative
01.2012 - 10.2022
Job overview
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various wired and wireless devices, internet connectivity, phone and TV service.
- Scheduled on-site technicians for appropriate situations.
- Upsold customers to acquire new services while navigating contractual limitations.
- Accurately assisted customers with understanding the billing process and services rendered.
Alliance Computers
Technical Associate
07.2011 - 07.2012
Job overview
- Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
- Served as a subject matter expert on various technology topics, providing insights and recommendations to both technical and non-technical customers.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime for clients through proactive maintenance and timely issue resolution.
- Boosted team performance through effective training and mentoring of junior staff members.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Harrisburg University
Teaching Assistant
08.2009 - 01.2010
Job overview
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Supported classroom activities, tutoring, and reviewing work.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
Harrisburg University
Tutor
08.2007 - 01.2009
Job overview
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Harrisburg UniversityHarrisburg, PA
Bachelor of Science from Integrative Sciences
07-2009
University Overview
- 3.9 GPA
Central Dauphin East High SchoolHarrisburg, PA
High School Diploma
05.2001
University Overview
Honor Roll
Skills
Client relationship building
Graphic design
Digital marketing
Multitasking and organization
Task prioritization
Teamwork and collaboration
Written communication
Analytical skills
Effective communication
Adaptability and flexibility
Active listening
Sales strategies
Timeline
Customer Service Representative
Campbells Snacks
10.2023 - 10.2025
Independent Contractor
Friends Salon 24
01.2023 - Current
Technical Support Representative
Comcast Corporation
01.2012 - 10.2022
Technical Associate
Alliance Computers
07.2011 - 07.2012
Teaching Assistant
Harrisburg University
08.2009 - 01.2010
Tutor
Harrisburg University
08.2007 - 01.2009
Central Dauphin East High School
High School Diploma
05.2001
Harrisburg University
Bachelor of Science from Integrative Sciences