Patrick Wells
Vancouver,USA
Summary
Results-driven Digital Product Manager with extensive experience at CarMax Inc., specializing in enhancing user experience and operational efficiency through strategic API integrations and logistics software solutions. Proficient in Agile Methodology and Market Research, successfully drove product innovation and end-to-end delivery, achieving a 14% improvement in express pickup scheduling.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Product Manager
CarMax Inc.
02.2022 - 10.2024
- Improved express pickup scheduling by 14% within 90 days by redesigning appointment flows.
- Decreased call center inquiries by 50% through the launch of CarMax's first Enterprise API across the Digital Organization, enabling enhanced self-service capabilities.
- Launched a transportation logistics software solution, optimizing delivery operations across key regions.
- Developed and launched an ETA tracking system for home deliveries, allowing customers to track where and when their car would arrive.
Technical Product Manager
Nike
02.2021 - 02.2022
- Successfully sunset legacy product data software, transitioning to scalable solutions.
- Managed access for internal teams to the MMX software, and transitioned teams off the legacy platform onto the new data software.
- Led new feature releases, increasing user satisfaction, and cross-team collaboration.
Head of Product
What’s Open
Portland, OR
01.2020 - 03.2021
- Launched the app globally, achieving 5,000 downloads within the first month.
- Rolled out a local-only feature enabling users to view only local businesses, excluding big brands and chains, driving higher engagement and regional business support.
- Directed app strategy and secured iOS App Store approval with a 4.9/5 user rating.
- I drove competitor analysis and user research, delivering innovative product enhancements.
Digital Product Manager
Nike
Beaverton, OR
10.2017 - 03.2020
- Delivered Nike's first self-service internal email campaign tool, saving $2.5 million annually.
- Surpassed self-service adoption targets with a success rate of over 90% in three months.
- Developed training materials for the tool, and trained all Nike campaign managers to maximize its usage and adoption.
Education
Certificate - Product Management
Product School
San Francisco, CA10-2021
Bachelor of Arts (BA) - Graphic & Web Design
Southern Illinois University
Carbondale, ILSkills
- Market Research
- Road-mapping
- KPI Tracking
- Backlog Management
- A/B Testing
- User feedback integration
- UX Optimization
- Agile Methodology
- Continuous Improvement
- End-to-End Delivery
- Data Analysis
- API Integration
- Proficient in Automation Tools
- SAS
- Google Analytics
- Tableau
- Atlassian JIRA
- Shopify
- Confluence
- Basecamp
- Adobe Suite
- Experience with Mixpanel Analytics
- Salesforce
Certification
- Certified Product Manager (CPM)
- Product Management Certification, Product School, San Francisco, CA
Expertise
Market Research, Road mapping, KPI Tracking, Backlog Management, A/B Testing, User Feedback Integration, UX Optimization, Agile Methodology, Continuous Improvement, End-to-End Delivery, Data Analysis, API Integration, Automation Tools
Affiliations
- Green Peace Supporter
- Entrepreneur Mentor
- Army ROTC
Timeline
Digital Product Manager
CarMax Inc.
02.2022 - 10.2024
Technical Product Manager
Nike
02.2021 - 02.2022
Head of Product
What’s Open
01.2020 - 03.2021
Digital Product Manager
Nike
10.2017 - 03.2020
- Certified Product Manager (CPM)
- Product Management Certification, Product School, San Francisco, CA
Certificate - Product Management
Product School
Bachelor of Arts (BA) - Graphic & Web Design
Southern Illinois University
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