Patrick Wells
Piedmont Airlines
Beverly,MA
1
Certification
30
years of professional experience
To utilize my skills and experience as an Airline Customer Service Supervisor of more than 30 years, to (post retirement in October), seek gainful employment as a Keolis/ MBTA Commuter Rail Customer Service Associate. I am interested in full time employment. I am able and available to work any days, nights, weekends, holidays, or special events. I am a daily rider of the Commuter Rail to and from Beverly.
Work History
Customer Service Senior Manager/Supervisor
30 Years 4 Months- Supervisor of Gate Agents/Team Members in the delivery of all aspects of Customer/Passenger Service to the all of the airline’s valued customers.
- Responsible for overseeing and achievement of American Airlines performance goals and metrics such as on time departures, baggage handling, customer flight interruption coordination, and all aspects of front facing ground handling for Piedmont Airlines and as such, American Airlines. Piedmont Arlines is a wholly-owned Regional Airline of American Airlines
- Customer Experience and Satisfaction Internal Auditor
- Ground Security Coordinator
- Complaint Resolution Officer(trained in ADA and all aspects of service provided to customers with disabilities)
- Have had exemplary attendance and punctuality in my 30+ years of employment
- Leadership and Mentorship Training
- Station Trainer in Empathetic Behaviors for Customer De-escalation/Challenging Situation Resolution Training
- Ramp and Below Wing Operations Qualified
- CPR Qualification Certified and Emergency Response Trained
- Onboarding and new agent development trainer
Education
High School Diploma
Skills
Team Management
Leadership
Supervising Experience
Mentor and On-boarding Experience
Training & Development
Personal Information
Availability: able and available to work any days, nights, weekends, holidays, or special events
Certification
CPR Certification
Awards
Piedmont Airlines Corporation President's Award, March 2017, Recipient of the Piedmont Airlines President's Award for Excellence in Customer Service
Additional information
- Professional and Personal references available upon request.
- Piedmont Boston Station General Manager, Don Doliber. (857)574-9246.
Timeline
Customer Service Senior Manager/Supervisor
Piedmont Airlines
06.1996 - CurrentRead More
Palos Verdes High School
High School Diploma
Read More