Patrick Whitney
Waverly
Summary
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
13
13
years of professional experience
1
1
Certification
Work History
NYS Correction Officer/Peace Officer
NYS Department Of Corrections And Community Supervision
04.2016 - 03.2025
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization and the incarcerated individuals I was in charge of.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Conducted searches and seizures according to legal guidelines, upholding suspect rights throughout the process consistently.
- Maintained detailed records of incidents, tickets, and investigations for accurate reporting purposes.
- Collaborated with fellow officers to develop innovative strategies for combating gang activity and drug-related crimes.
- Participated in continuous firearms proficiency, defensive tactics, CPR and first responder training.
Shop Manager
Lockheed Martin
06.2015 - 04.2016
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
- Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Negotiated with suppliers to secure better pricing, enhancing profit margins.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
National Account Executive
Darden Direct Distribution/Maines Paper and Food
09.2012 - 06.2015
- Proactively identified opportunities within existing accounts to expand product offerings or increase service levels, driving revenue growth.
- Attended industry conferences and networking events to expand professional connections and generate leads for new business opportunities.
- Conducted regular client reviews to assess account performance and identify areas for improvement or upselling potential.
- Established clear lines of communication between departments involved in servicing national accounts, fostering collaboration toward common goals.
- Ensured timely delivery of products and services to clients, coordinating with internal departments for seamless execution.
- Delivered exceptional customer service, addressing concerns and ensuring satisfaction throughout all stages of the sales process.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Kept accurate records to document customer service actions and discussions.
- Reduced customer complaints by proactively identifying and addressing common issues.
Education
No Degree - Electrical Engineering Technology
SUNY Broome Community College
Binghamton, NYHigh School Diploma -
Owego Free Academy
Owego, NYSkills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Information verification
- Emergency response
- Rule enforcement
- Search and seizure
- Court appearances
- De-escalation techniques
- Safety protocols
- Crisis intervention
Certification
State training: First Aid and CPR, De-escalation, Suicide Prevention, Diversity, Discrimination and Sexual Harassment. Notary Public.
Timeline
NYS Correction Officer/Peace Officer
NYS Department Of Corrections And Community Supervision
04.2016 - 03.2025
Shop Manager
Lockheed Martin
06.2015 - 04.2016
National Account Executive
Darden Direct Distribution/Maines Paper and Food
09.2012 - 06.2015
No Degree - Electrical Engineering Technology
SUNY Broome Community College
High School Diploma -
Owego Free Academy
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