Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Patrick Willis

Patrick Willis

Cedar Hill,TX

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Quality Control Specialist

EchoPark Automotive
10.2023 - 01.2024
  • Minimized down time 70% by reducing production rework and recalls.
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.

Vehicle Inspector/Automotive Service Advisor

EchoPark Automotive
09.2022 - 10.2023
  • Identified improperly repaired items and addressed with supervisor to resolve.
  • Prepared reports on vehicles' condition after inspection and submitted to supervisor.
  • Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
  • Supported inventory control efforts at dealerships through consistent evaluation of available vehicles'' condition before they hit the sales floor.
  • Expedited the inspection process by efficiently managing time and resources, ensuring that all clients received prompt service.
  • Took photos of all damaged areas to include with repair reports.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.

Assistant Property Manager/Leasing Consultant

A List Apartment
03.2022 - 09.2022
  • Coordinates with outside vendors to arrange for trash removal, maintenance, landscaping, security and other services
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept accurate records of all resident and tenant correspondence.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Investigates and helps to resolve complaints, disturbances and violations
  • Complies with anti-discrimination laws with regard to housing, renting and advertising
  • Contributes to team efforts by accomplishing related tasks as needed.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.

Yard Agent

Copart, Inc
11.2021 - 02.2022
  • Increased safety measures by conducting regular inspections and promptly addressing potential hazards.
  • Maintained a clean and orderly work environment, contributing to an efficient and safe yard operation.
  • Ensured accurate vehicle location tracking by diligently updating the yard management system.
  • Conducted thorough inspections of incoming vehicles, identifying damages or discrepancies early on for swift resolution.
  • Provided reliable support during auctions, ensuring a smooth experience for both buyers and sellers.
  • Enhanced yard efficiency by implementing effective organizational and space management techniques.
  • Streamlined communication within the team through daily meetings discussing goals updates leading to better teamwork.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Escorted drivers to vehicles and helped load or carry large items.

Vehicle Transporter

Enterprise Holdings
01.2021 - 11.2021
  • Managed inventory control for transported vehicles, ensuring accurate tracking records were maintained at all times.
  • Safeguarded client property by adhering to strict security measures while loading, unloading, and transporting vehicles on company equipment.
  • Mitigated potential issues during transport by conducting thorough pre-trip inspections of all assigned vehicles.
  • Increased overall efficiency by managing multiple vehicle transports simultaneously without compromising service quality.
  • Implemented innovative solutions for complex transportation requests or challenges faced during operations, resulting in satisfied customers every time.
  • Facilitated smooth handovers of transported vehicles to clients, carefully reviewing all relevant documentation before release.

Parts Counter/Parts Delivery Driver

NAPA Auto Parts
08.2020 - 01.2021
  • Use route navigation apps and knowledge of area to deliver packages to customers on time
  • Interact with customers in a professional manner
  • Work occasional evenings and weekends
  • Complete daily maintenance checks on delivery van and notify manager of any issues
  • Drive in inclement weather, such as light snow
  • Maintain electronic logs to track routes and deliveries.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.

Crew Member

Guys Burgers and Fries
03.2020 - 08.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.

Cashier

CVS Health
01.2019 - 03.2020
  • Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
  • Operating scanners, scales, cash registers, and other electronics
  • Balancing the cash register and generating reports for credit and debit sales
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
  • Processing refunds and exchanges, resolving complaints
  • Bagging or wrapping purchases to ensure safe transport
  • Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
  • Maintaining a clean workspace.

Self Checkout Host/Cashier

Walmart
10.2018 - 01.2019
  • Engaged with customers and offered assistance upon entry into store.
  • Assisted customers with self-checkout machine operations.
  • Collaborated with store management to continuously improve processes and streamline checkout procedures for better customer experience.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Restocked and organized merchandise in front lanes.

Golf Cart Attendant/ Maintenance/Pro Shop Attendant

Golf Club Of Dallas
04.2017 - 10.2018
  • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Provided valuable support during tournaments, ensuring smooth operations throughout events.
  • Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Supported clubhouse operations when needed, contributing positively to the overall guest experience.
  • Assisted in event setup and breakdown efforts, ensuring seamless transitions between venue functions.

Education

Associate of Arts -

Cedar Valley College
Lancaster, TX

Associate of Applied Science - Process Operations

Texas State Technical College Marshall
Marshall, TX

High School Diploma -

Cedar Hill High School
Cedar Hill, TX
01.2021

Skills

  • Data entry
  • Quality assurance
  • Property management
  • Driving
  • Dealership experience
  • Customer service
  • Communication skills
  • Quality Assurance
  • Documentation Management
  • Expert Problem Solving
  • Proficient in Windows
  • Technical communication
  • Welding
  • Fabrication
  • Blueprint Reading
  • Vendor Relations
  • Invoice Processing
  • Ordering parts
  • Writing repair orders

Certification

  • Licensed Independent Insurance Adjuster

Timeline

Quality Control Specialist

EchoPark Automotive
10.2023 - 01.2024

Vehicle Inspector/Automotive Service Advisor

EchoPark Automotive
09.2022 - 10.2023

Assistant Property Manager/Leasing Consultant

A List Apartment
03.2022 - 09.2022

Yard Agent

Copart, Inc
11.2021 - 02.2022

Vehicle Transporter

Enterprise Holdings
01.2021 - 11.2021

Parts Counter/Parts Delivery Driver

NAPA Auto Parts
08.2020 - 01.2021

Crew Member

Guys Burgers and Fries
03.2020 - 08.2020

Cashier

CVS Health
01.2019 - 03.2020

Self Checkout Host/Cashier

Walmart
10.2018 - 01.2019

Golf Cart Attendant/ Maintenance/Pro Shop Attendant

Golf Club Of Dallas
04.2017 - 10.2018

Associate of Arts -

Cedar Valley College

Associate of Applied Science - Process Operations

Texas State Technical College Marshall

High School Diploma -

Cedar Hill High School

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Patrick Willis