Patrick Wilson
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive customer service experience. Solid team player with outgoing, positive demeanor and excellent skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices.
Overview
18
18
years of professional experience
Work History
Sales Consultant/Natural Gas & Electricity Sales
C.A.G
Houston, TX
11.2021 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Oversaw daily outbound calls to identify services that address primary needs.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
Independent Loan Broker/Sales Consultant Representative
Ion Capital Solutions
Chandler, AZ
03.2019 - 11.2021
- Developed and delivered engaging sales presentations to convey loan product benefits to business owners/Real estate investors.
- Expanded client base by qualifying business owners/Real Estate investors for loan programs.
- Organized sales paperwork, presented proposals and finalized contracts.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Automated contact management system, resulting in better client organization and goal alignment.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Set up calendar with customer birthdays and other special events for personal touch.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Documented customer interactions using CRM to capture data in processing system.
- Attend Real Estate Networking clubs to help build my network of Real Estate investors.
- Attend community Chamber of Commerce to help build my network of business owners.
Warehouse Associate/Customer Service Representative
Larry H Miller Ford
Mesa, AZ
03.2019 - 09.2021
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction by addressing issues and fostering timely resolution.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Wrapped pallets in shrink wrap prior to loading.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting and stocking merchandise.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Warehouse Associate/Customer Service Representative
Berge Ford
Mesa, AZ
04.2016 - 03.2019
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Performed inventory control, such as counting and stocking merchandise.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Checked packages and merchandise for damage and notified vendors.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse Associate/Customer Service Representative
Worldwide Shipping and Distribution
Scottsdale, AZ
05.2012 - 10.2015
- Packaging items in a timely manner and hit quotas set by management.
- Loading and unloading trucks.
- Was in charge of inventory control.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Warehouse-Delivery Driver/Customer Service Representative
PROPAK
Tempe, AZ
06.2007 - 11.2011
- Loading and un-loading trucks.
- Picking, packing and packaging product.
- Ensured that all inventory items were properly identified and readily accessible.
- Delivered products to 18 to 25 customers a day.
- Completed daily logs for management.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales and customer service skills to uncover opportunities to promote products and capitalized on upsell opportunities.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse-Delivery Driver/Customer Service Representative
OCEAN BEAUTY SEAFOODS
Phoenix, AZ
11.2005 - 06.2007
- Loading and un-loading trucks.
- Picking, packing and packaging product.
- Delivered products to 15to 20 customers a day.
- Completed daily logs for management.
- Completed on-time deliveries by choosing best and most efficient routes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Red River High School
Grand Forks, ND2000
Skills
- De-escalation Techniques
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Creative Problem Solving
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Proactive Self-Starter
- Inbound and Outbound Calling
- Database Management
- Team-Oriented and Cooperative
- Time Management
- Building Customer Trust and Loyalty
- LinkedIn Marketing Strategies
- Facebook Marketing Strategies
- Cold calling/professional prospecting
- Developing automated e-mail campaigns and follow up
Timeline
Sales Consultant/Natural Gas & Electricity Sales
C.A.G
11.2021 - Current
Warehouse Associate/Customer Service Representative
Larry H Miller Ford
03.2019 - 09.2021
Independent Loan Broker/Sales Consultant Representative
Ion Capital Solutions
03.2019 - 11.2021
Warehouse Associate/Customer Service Representative
Berge Ford
04.2016 - 03.2019
Warehouse Associate/Customer Service Representative
Worldwide Shipping and Distribution
05.2012 - 10.2015
Warehouse-Delivery Driver/Customer Service Representative
PROPAK
06.2007 - 11.2011
Warehouse-Delivery Driver/Customer Service Representative
OCEAN BEAUTY SEAFOODS
11.2005 - 06.2007
High School Diploma -
Red River High School