Patrick Witcher
Ponte Vedra,FL
Summary
- My objective is seeking to leverage my experience, professional expertise and excellent customer service skills. I have 2+ years of claims handling experience as a total lost adjuster, working daily auto and CAT claims. I have 7+ years of claims handling experience as a property desk adjuster working daily property claims, CAT claims, appraisal claims, Notice of Intent files, and large loss claims in office and remotely.
- Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Bold Profile Skills
- 15+ years of customer service experience, sales, handling of Property and Casualty, property appraisal, total loss auto, along with working daily and CAT claims. Strong Knowledge of software programs including but not limited to MS Office, Power point and Excel. Software training and experience in Xactimate, XactAnalysis, ECS, Mitchell, Audatex, and Claim Center.
- Sales team training
- Staff Management
- Verbal and written communication
- Client Relationship Management
- Customer Portfolio Management
- Networking Events
- Lead Generation
- Order Management
- Marketing strategy
- Social Media Savvy
- Customer Service
- Insurance policy knowledge
- Damage Assessment
- Claims Handling
- Multitasking Abilities
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Independent Property Desk Adjusters
Lozano Insurance Adjusters
10.2017 - Current
- Handle Catastrophe loss and All Other Peril losses including non-weather water, wind, fire, and hail loss.
- Collect information from various sources to determine insurance liability based on the extent of property or personal damage.
- Prepare and revise estimates and document file notes.
- Review policy for applicable coverages, coverage exclusions and policy limits.
- Handle front end claims from start to closure including supplements and Alternative Dispute Resolution files when necessary.
- Assess property damage to single family dwelling, condos, and mobile homes and adjust estimates using Xactimate when necessary.
- Negotiate to reach settlement agreements with the insured, public adjusters, Attorneys, roofing contractors, water mitigation, mold testing and mold remediation vendors to resolve disputes and invoices.
- Handle Appraisal demand claim and/or demand appraisal on claims where a settlement isn't reached or a release is not obtained.
- Participate in court depositions when summoned.
- Assist clients in understanding complex insurance terms and coverage options, effectively addressing their concerns and guiding them through the claims process.
- Participate in industry webinars and workshops in order to stay updated on new policies, regulations, and best practices within the field.
- Remote and office work
Property Claims Adjuster
Allied American Adjusting
05.2023 - 11.2023
- Exercised proper judgment and decision making to analyze from 50-80 claims at a time
- Handle All Other Peril losses including Non-Weather Water, Wind
- Fire, and hail loss
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates
- Prepare and revise estimates and document file notes
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases
- Take recorded statements as needed as part of the investigation process
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings
- Increased accuracy in damage assessments by utilizing advanced technology tools during inspections
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss
- Negotiated settlement agreements with Public Adjusters, Attorneys
- Roofing contractors, water mitigation and mold remediation vendors to resolve disputes and invoices
- Remote Work
Sales Manager and Team Lead
CJ Grant Sales Solutions
12.2023 - 08.2024
- Recruit top talent for the sales team, contributing to a high-performing work environment
- Meet weekly quotas
- D2D and/or tent setup
- Travel to meet with different vendors to coordinate sale events for team
- Process, manage and distribute inventory to agents accordingly
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Associate/Reconnection Specialist
American Health Reform Solutions, LLC
11.2024 - 05.2025
- Experience in healthcare services organization with responsibility for tracking and achieving performance metrics
- Manage high volume of outbound/inbound calls.
- Always use commitment to upholding patient confidentiality.
- Proficiency with CRM platforms
- Use exceptional verbal and written communication skills.
- Foster meaningful patient relationships and effectively handle objections in a phone-based setting.
- Collaborate with teams to accomplish goals and exceed exceptions.
Auto Adjuster
CNC Catastrophe & National Claims
08.2017 - 10.2017
- Independent Property Desk Adjusters
- Florida
- Handle Catastrophe loss and All Other Peril losses including Non-
- Weather Water, Wind, Fire, and hail loss
- Collect information from various sources to determine insurance liability based on extent of property or personal damage
- Prepare and revise estimates and document file notes
- Review policy for applicable coverages, coverage exclusions and policy limits, Assess property damages and value/consult with lien holders and attorney, determine if the property damages were repairable or total loss
- Reach settlement agreements with the insured and attorneys
- Receive and review claim information to determine liability
- Investigate claims from beginning to end and explain liability decision and policy
- Apply claims settlement procedures to process claims, initiate claim payments, and close claim files
Auto Adjuster
CNC Catastrophe & National Claims
07.2016 - 08.2017
- Handle front end claims from start to closure including supplements when necessary
- Assess property damage to single family dwelling, commercial, condos and mobile homes and adjust estimates using Xactimate when necessary
- Negotiate to reach settlement agreements with the insured, public adjusters, Attorneys, roofing contractors, water mitigation, mold testing and mold remediation vendors to resolve disputes and invoices
- If settlement is not reach and release is not obtained, demand appraisal in accordance with the policy
- Participate in court depositions when summoned
- Remote and office work, Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
- Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments
- Submit claims for payment or further investigation
- Maintain consistent inbound/outbound calls and track activities on a spread sheet
- Assess property damages and value/consult with lien holders and attorney, determine if the property damages were repairable or total loss
- Working daily claims including but not limited to collision and comprehensive damages
- In office.
Auto Adjuster
Eberls
08.2015 - 06.2016
- Prepare reports of findings and negotiates settlements
- Handling inbound and outbound calls through claim ownership and team environment
- Review police reports and diagrams to determine liability
- Take recorded statements from the insured, claimant and witnesses
- Working daily and catastrophe claims including but not limited to collision and comprehensive damages
- Investigate claims against insurance or other companies and process subrogation for reimbursement of the claim accordingly
- Assess property damages and value/consult with lien holders and attorney, determine if the property damages were repairable or total loss
- In office.
Contractor, Installer, Sales Rep
Barefoot Communication, DirecTV, Pepco, Energy
12.2011 - 03.2016
- Handling incoming and outgoing calls, Customer
- Service, Trainer
- DMS Communication - Contractor for Cox Communication and
Sales Rep
02.2011 - 09.2011
- Handling incoming and outgoing calls, Customer Service
- Help Customers save on their energy bill, Performed Door 2 Door
- Global Conex - Contractor for Comcast
Sales Rep
12.2007 - 01.2011
- Customer Service, Handling incoming and outgoing calls
- Handling Retention and Recover, Performed Door 2 Door, Trainer and
- Team Leader, Installing and Disconnecting cable and Internet
- Licensed States
- Georgia - Property and Casualty
- Florida - All Lines
- Texas - All Lines
Education
Accounting
Virginia State University
Petersburg, VA06.2008
High School Diploma -
Amherst County High School
Amherst, VA 08.2001 - 06.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate/Reconnection Specialist
American Health Reform Solutions, LLC
11.2024 - 05.2025
Sales Manager and Team Lead
CJ Grant Sales Solutions
12.2023 - 08.2024
Property Claims Adjuster
Allied American Adjusting
05.2023 - 11.2023
Independent Property Desk Adjusters
Lozano Insurance Adjusters
10.2017 - Current
Auto Adjuster
CNC Catastrophe & National Claims
08.2017 - 10.2017
Auto Adjuster
CNC Catastrophe & National Claims
07.2016 - 08.2017
Auto Adjuster
Eberls
08.2015 - 06.2016
Contractor, Installer, Sales Rep
Barefoot Communication, DirecTV, Pepco, Energy
12.2011 - 03.2016
Sales Rep
02.2011 - 09.2011
Sales Rep
12.2007 - 01.2011
High School Diploma -
Amherst County High School
08.2001 - 06.2004
Accounting
Virginia State University
Skills
Claims analysis
Negotiation
Policy interpretation
Property damage assessment
Xactimate expertise
Customer service
Time management
Multitasking
Computer skills
Verbal and written communication
Claims adjustment
Self motivation
Complex Problem-solving
MS office
References
Reference furnished upon request
Languages
English
Native or Bilingual
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